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eDesk’s Amazon integration centralizes customer messages and order information into a unified inbox, streamlining your Amazon customer service operations.
Powering support for thousands of eCommerce businesses worldwide
Susie Waghorn
Head of Customer Service, Wetsuit Outlet
Irene Epp
Service Delivery Manager, Pertemba Global
Prabhat Rai
Co-founder, Life Interiors
Sick of clicking between Amazon and eBay? A multichannel strategy is one of the most effective ways to grow your online business – but scaling support as you expand can be tricky.
eDesk makes it easy to sell on the two largest marketplaces in the world at the same time. Our clean user interface lets you effortlessly manage customer service for multiple accounts with just a few clicks. No more logging into various platforms, sorting through different inboxes, or sharing your passwords with staff.
The sky’s the limit when you centralize customer queries and order data from all your Amazon marketplaces, eBay stores, and selling channels into one smart mailbox.
Receiving that crushing email that Amazon has placed your seller account under review because of your Amazon Health Rating (AHR) is a nightmare. eDesk has the customer service tools you need to comply with Amazon’s policies, crush service level agreements (SLAs), and avoid account deactivation.
¿No hablas español? No problem. Scaling your Amazon business internationally can be difficult without multilingual support agents, so we made it easy.
The age of navigating various accounts and copying messages from Seller Central into Google Translate is over. Grow your Amazon business and scale support in international markets with eDesk’s Auto-translation feature.
No more manually clicking on each order to request feedback. With eDesk Feedback, you can get great reviews without lifting a finger.
Our solution uses the Amazon feedback software system behind the Seller Central Request a Review feature, so it’s 100% compliant with Amazon’s policies. You can use it even if you have been restricted from sending proactive messages before.
14-day trial | No credit card required | Guided setup
Not only does eDesk natively integrate with Amazon, but with 300+ other marketplaces, webstores, and other platforms. Forget logging into multiple marketplace mailboxes. eDesk centralizes all of your customer support queries into one place.
14-day trial | No credit card required | Guided setup
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26th June 2025
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