The Ultimate Helpdesk for Amazon Sellers

Offer better customer service and rank higher than your competitors, manage your Amazon Account Health metrics, and smash your SLAs with our dashboard view of all your Amazon channels and automated messaging.

Over 5,000 Amazon Sellers use eDesk daily

Use Amazon data to achieve maximum customer satisfaction

Seamlessly send and receive messages to and from your Amazon customers and display order, SLA and FBA or FBM tracking data
from all 18 Amazon marketplaces, all in one place.

Everything in one place

With all your Amazon order, message, delivery time, return and refund data in a centralised inbox, your support team can easily stay on top of tickets and SLAs. 

Consolidate all your Amazon marketplaces and every other channel you sell on, so you can prioritise tickets and have all the information you need on-hand to satisfy customers faster.

Increase efficiency with AI responses

eDesk’s AI and one-click responses helps merchants like you deal with messaging on Amazon during busy sales periods and out of hours, and stay on top of Amazon Performance Metrics which is crucial for winning the Buy Box and increasing sales.

With eDesk, there
are no language barriers

Grow your business and support international markets in any language with our auto-translation feature, which automatically generates professional translations for incoming and outgoing support messages.

Our auto-translation feature supports all 18 Amazon marketplaces: US, UK, France, Germany, Spain, Italy, Australia, Brazil, Canada, India, Japan, Mexico, Turkey, UAE, Singapore, Netherlands, Sweden and Poland.

Team collaboration like never before

eDesk exceeds the functionalities on Seller Central, giving you a collaborative shared inbox. Auto-assign and internal note features help remote customer support teams work more effectively and efficiently.

Support agents love the @mention feature which allows colleagues to collaborate on resolving queries.

Gather Amazon reviews without lifting a finger

Our Amazon Feedback manager uses the same system behind the Request a Review feature in Seller Central, so it’s 100% compliant with Amazon’s policies, and you can use it even if you have been restricted from sending proactive messages before.

Get feedback while you sleep. No manual clicking per order—just a fully automated process. Job done.

Join over 5,000 Amazon sellers using eDesk to deliver professional levels of customer service

eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.

Purpose-built eCommerce helpdesk for online sellers

eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.

Deal with the increase in customer queries more efficiently

eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.

Improve team performance with better reporting

eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.

Feedback tool that helps you sell more on Amazon

eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.

The simple way to manage Amazon support

Seamlessly integrate with countless other channels

Not only does eDesk natively integrate with Amazon, but with 75+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailbox—eDesk centralizes all of your customer support queries from all your channels in one place.

Get started,
right now

Handle high volumes of Amazon queries in no time at all. Trusted by 5,000+ online retailers.