Offer better customer service and rank higher than your competitors, manage your Amazon Account Health metrics, and smash your SLAs with our dashboard view of all your Amazon channels and automated messaging.
Seamlessly send and receive messages to and from your Amazon customers and display order, SLA and FBA or FBM tracking data
from all 18 Amazon marketplaces, all in one place.
With all your Amazon order, message, delivery time, return and refund data in a centralised inbox, your support team can easily stay on top of tickets and SLAs.
Consolidate all your Amazon marketplaces and every other channel you sell on, so you can prioritise tickets and have all the information you need on-hand to satisfy customers faster.
eDesk’s AI and one-click responses helps merchants like you deal with messaging on Amazon during busy sales periods and out of hours, and stay on top of Amazon Performance Metrics which is crucial for winning the Buy Box and increasing sales.
Grow your business and support international markets in any language with our auto-translation feature, which automatically generates professional translations for incoming and outgoing support messages.
Our auto-translation feature supports all 18 Amazon marketplaces: US, UK, France, Germany, Spain, Italy, Australia, Brazil, Canada, India, Japan, Mexico, Turkey, UAE, Singapore, Netherlands, Sweden and Poland.
eDesk exceeds the functionalities on Seller Central, giving you a collaborative shared inbox. Auto-assign and internal note features help remote customer support teams work more effectively and efficiently.
Support agents love the @mention feature which allows colleagues to collaborate on resolving queries.
Our Amazon Feedback manager uses the same system behind the Request a Review feature in Seller Central, so it’s 100% compliant with Amazon’s policies, and you can use it even if you have been restricted from sending proactive messages before.
Get feedback while you sleep. No manual clicking per order—just a fully automated process. Job done.
eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.
eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.
eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
Not only does eDesk natively integrate with Amazon, but with 75+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailbox—eDesk centralizes all of your customer support queries from all your channels in one place.
Handle high volumes of Amazon queries in no time at all. Trusted by 5,000+ online retailers.
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