eDesk Amazon Helpdesk: Centralize Support & Orders

Powering support for thousands of eCommerce businesses worldwide

"It’s so easy to integrate, and to have all of your customer queries all in one place from all the different places you sell - is just a dream"

Susie Waghorn

Head of Customer Service, Wetsuit Outlet

"With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape"

Prabhat Rai

Co Founder, Life Interiors

Sell more on Amazon and eBay

Tired of jumping between Amazon and eBay? eDesk streamlines multichannel selling by bringing all your customer messages and order data into one smart inbox. Easily manage support across multiple accounts with a clean, user-friendly interface—no more platform-hopping or password sharing. Simplify your workflow and scale your business with ease.

Avoid Amazon account deactivation

Receiving that crushing email that Amazon has placed your seller account under review because of your Amazon Health Rating (AHR) is a nightmare. eDesk has the customer service tools you need to comply with Amazon’s policies, crush service level agreements (SLAs), and avoid account deactivation.

Smash your SLAs using eDesk’s automations
Maintain a flawless Invoice Defect Rate
Reduce your Order Defect Rate using eDesk Insights

Take your company global

¿No hablas español? No problem. Scaling your Amazon business internationally can be difficult without multilingual support agents, so we made it easy.

The age of navigating various accounts and copying messages from Seller Central into Google Translate is over. Grow your Amazon business and scale support in international markets with eDesk’s Auto-translation feature.

Request reviews automatically (while staying compliant)

No more manually clicking on each order to request feedback. With eDesk Feedback, you can get great reviews without lifting a finger.

Our solution uses the Amazon feedback software system behind the Seller Central Request a Review feature, so it’s 100% compliant with Amazon’s policies. You can use it even if you have been restricted from sending proactive messages before.

1.5x

Over the course of a year, Pertemba almost doubled their marketplace presence from 90 to an impressive 130 sales channels, all while streamlining their second-line response team from 12 agents to just 7.

-38%

Wetsuit Outlet achieved a remarkable reduction of 38% in response times since implementing eDesk. Additionally, adopting eDesk has improved customer satisfaction as evidenced by their 5-star Trustpilot score.

+66%

Sauder has seen a remarkable 66% increase in efficiency, with the agents now personally replying to 50+ tickets each day – delivering personalized experiences at scale, resulting in a 98% satisfaction rate.

Seamless Support Across 250+ Sales Channels - Wherever You Sell, We Connect!

eDesk natively connects with over 250+ leading apps

See all integrations

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Macys

Centralize all your Macy’s marketplace orders and all your other selling and communication channels into one smart inbox. Slash response times, delight shoppers, and manage customer support with ease (especially during busy times).

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Bed Bath & Beyond

Streamline Bed Bath & Beyond customer support with centralized customer and operator communications in eDesk.

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Mirakl

Centralize your Mirakl Connect marketplaces and all your other selling and communication channels into one smart inbox.

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