eDesk Amazon Helpdesk: Centralize Support & Orders

Trusted by leading eCommerce brands

4.8Shopify App Store

4.5G2

4.4Capterra

Sell more on Amazon and eBay

Tired of jumping between Amazon and eBay? eDesk streamlines multichannel selling by bringing all your customer messages and order data into one smart inbox. Easily manage support across multiple accounts with a clean, user-friendly interface—no more platform-hopping or password sharing. Simplify your workflow and scale your business with ease.

"It’s so easy to integrate, and to have all of your customer queries all in one place from all the different places you sell - is just a dream"

Susie Waghorn

Head of Customer Service, Wetsuit Outlet

★★★★★

Avoid Amazon account deactivation

Receiving that crushing email that Amazon has placed your seller account under review because of your Amazon Health Rating (AHR) is a nightmare. eDesk has the customer service tools you need to comply with Amazon’s policies, crush service level agreements (SLAs), and avoid account deactivation.

Smash your SLAs using eDesk’s automations
Maintain a flawless Invoice Defect Rate
Reduce your Order Defect Rate using eDesk Insights

Powering support for thousands of eCommerce businesses worldwide

Take your company global

¿No hablas español? No problem. Scaling your Amazon business internationally can be difficult without multilingual support agents, so we made it easy.

The age of navigating various accounts and copying messages from Seller Central into Google Translate is over. Grow your Amazon business and scale support in international markets with eDesk’s Auto-translation feature.

Request reviews automatically (while staying compliant)

No more manually clicking on each order to request feedback. With eDesk Feedback, you can get great reviews without lifting a finger.

Our solution uses the Amazon feedback software system behind the Seller Central Request a Review feature, so it’s 100% compliant with Amazon’s policies. You can use it even if you have been restricted from sending proactive messages before.

1.5x

Over the course of a year, Pertemba almost doubled their marketplace presence from 90 to an impressive 130 sales channels, all while streamlining their second-line response team from 12 agents to just 7.

-38%

Wetsuit Outlet achieved a remarkable reduction of 38% in response times since implementing eDesk. Additionally, adopting eDesk has improved customer satisfaction as evidenced by their 5-star Trustpilot score.

+66%

Sauder has seen a remarkable 66% increase in efficiency, with the agents now personally replying to 50+ tickets each day – delivering personalized experiences at scale, resulting in a 98% satisfaction rate.

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Streamline and optimize your entire support operation

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Discover more

Elevate your customer support with native integrations to your webstore, marketplaces and social channels. eDesk was built from the ground up to support eCommerce sellers no matter where they sell.

Social media

woocommerce

Do it all from one support tool, across multiple support channels. That’s eDesk at its core.

Webstore

Magento

The ultimate help desk for Magento & Adobe Commerce entrepreneurs

Automation & Management

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