Powering support for thousands of eCommerce businesses worldwide
“eDesk streamlines our customer support, which means we meet our SLAs… I 10x’d my return on ad spend in month one alone.”
Sick of clicking between Amazon and eBay? A multichannel strategy is one of the most effective ways to grow your online business – but scaling support as you expand can be tricky.
eDesk makes it easy to sell on the two largest marketplaces in the world at the same time. Our clean user interface lets you effortlessly manage customer service for multiple accounts with just a few clicks. No more logging into various platforms, sorting through different inboxes, or sharing your passwords with staff.
The sky’s the limit when you centralize customer queries and order data from all your Amazon marketplaces, eBay stores, and selling channels into one smart mailbox.
Receiving that crushing email that Amazon has placed your seller account under review because of your Amazon Health Rating (AHR) is a nightmare. eDesk has the customer service tools you need to comply with Amazon’s policies, crush service level agreements (SLAs), and avoid account deactivation.
¿No hablas español? No problem. Scaling your Amazon business internationally can be difficult without multilingual support agents, so we made it easy.
The age of navigating various accounts and copying messages from Seller Central into Google Translate is over. Grow your Amazon business and scale support in international markets with eDesk’s Auto-translation feature.
No more manually clicking on each order to request feedback. With eDesk Feedback, you can get great reviews without lifting a finger.
Our solution uses the Amazon feedback software system behind the Seller Central Request a Review feature, so it’s 100% compliant with Amazon’s policies. You can use it even if you have been restricted from sending proactive messages before.
Do you sell on multiple eCommerce marketplaces? Have Amazon stores in several countries? How much time does your staff spend answering customer queries? We’re thrilled to tell you there’s a better way!
eDesk is a powerful help desk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again. Plus, you can dramatically reduce your odds of receiving negative feedback.
From holidays to sales, every seller faces certain times that are much busier than others. eDesk helps businesses deal with this increased volume of Amazon tickets through both its automated and one-click response features.
Improve team performance with better reporting
eDesk’s reporting feature helps you to plan and improve your customer service approach through our team performance metrics. This enables you to identify peak support and ticket volume times. With this information, you can ensure that you maintain speedy response times and never miss a query.
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
Free 14-day trial.
Not only does eDesk natively integrate with Amazon, but with 200+ other marketplaces, webstores, and other platforms. Forget logging into multiple marketplace mailboxes. eDesk centralizes all of your customer support queries into one place.