eDesk logo

Smash support SLAs with the #1 help desk app for Amazon sellers

eDesk lets you centralize customer messages and order info all into one smart inbox. Connect through our Amazon integration now to slash response times and uplevel your eCommerce business. Note: You can also connect eDesk with eBayShopifyFacebook, and anywhere else you sell or communicate with buyers

Powering support for thousands of eCommerce businesses worldwide

Your search for a complete eCommerce helpdesk is over

Sell more on Amazon and eBay

Sick of clicking between Amazon and eBay? A multichannel strategy is one of the most effective ways to grow your online business – but scaling support as you expand can be tricky.

eDesk makes it easy to sell on the two largest marketplaces in the world at the same time. Our clean user interface lets you effortlessly manage customer service for multiple accounts with just a few clicks. No more logging into various platforms, sorting through different inboxes, or sharing your passwords with staff.

The sky’s the limit when you centralize customer queries and order data from all your Amazon marketplaces, eBay stores, and selling channels into one smart mailbox.

Avoid Amazon account deactivation

Receiving that crushing email that Amazon has placed your seller account under review because of your Amazon Health Rating (AHR) is a nightmare. eDesk has the customer service tools you need to comply with Amazon’s policies, crush service level agreements (SLAs), and avoid account deactivation.

Take your company global

¿No hablas español? No problem. Scaling your Amazon business internationally can be difficult without multilingual support agents, so we made it easy.

The age of navigating various accounts and copying messages from Seller Central into Google Translate is over. Grow your Amazon business and scale support in international markets with eDesk’s Auto-translation feature.

Request reviews automatically (while staying compliant)

No more manually clicking on each order to request feedback. With eDesk Feedback, you can get great reviews without lifting a finger.

Our solution uses the Amazon feedback software system behind the Seller Central Request a Review feature, so it’s 100% compliant with Amazon’s policies. You can use it even if you have been restricted from sending proactive messages before.

14-day trial  |  No credit card required  |  Guided setup

The simple way to manage Amazon support

Easily integrate with Amazon and anywhere else you support your customers

Not only does eDesk natively integrate with Amazon, but with 300+ other marketplaces, webstores, and other platforms. Forget logging into multiple marketplace mailboxes. eDesk centralizes all of your customer support queries into one place.

Over the course of a year, Pertemba almost doubled their marketplace presence from 90 to an impressive 130 sales channels, all while streamlining their second-line response team from 12 agents to just 7.
Wetsuit Outlet achieved a remarkable reduction of 38% in response times since implementing eDesk. Additionally, adopting eDesk has improved customer satisfaction as evidenced by their 5-star Trustpilot score.
Sauder has seen a remarkable 66% increase in efficiency, with the agents now personally replying to 50+ tickets each day – delivering personalized experiences at scale, resulting in a 98% satisfaction rate.

We found integration super easy...the software is simple to navigate...

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Handle Amazon messages alongside all of your other channels in one, smart inbox​

14-day trial  |  No credit card required  |  Guided setup