eDesk Amazon Helpdesk: Centralize Support & Orders

Trusted by leading eCommerce brands

4.8Shopify App Store

4.5G2

4.4Capterra

One helpdesk for Amazon and every other channel

Tired of jumping between Amazon, eBay, Walmart and Shopify? eDesk streamlines multichannel selling by bringing all your customer messages and order data into one smart inbox, alongside 300+ other channels. Easily manage support across multiple Amazon accounts with a clean, user-friendly interface, no more platform-hopping or password sharing. Simplify your workflow and scale your business with ease.

"It’s so easy to integrate, and to have all of your customer queries all in one place from all the different places you sell - is just a dream"

Susie Waghorn

Head of Customer Service, Wetsuit Outlet

★★★★★

Avoid Amazon account deactivation

Receiving that crushing email that Amazon has placed your seller account under review because of your Amazon Health Rating (AHR) is a nightmare. eDesk has the customer service tools you need to comply with Amazon’s policies, crush service level agreements (SLAs), and avoid account deactivation.

• Smash your SLAs using eDesk's automations, with timers tracking Amazon's 24-hour response requirement

• Stay on top of Buyer-Seller Messaging compliance

• Maintain a flawless Invoice Defect Rate

• Reduce your Order Defect Rate using eDesk Insights

Powering support for thousands of eCommerce businesses worldwide

Take your company global

¿No hablas español? No problem. Scaling your Amazon business internationally can be difficult without multilingual support agents, so we made it easy.

The age of navigating various accounts and copying messages from Seller Central into Google Translate is over. Grow your Amazon business and scale support in international markets with eDesk’s Auto-translation feature.

One inbox for Amazon and 300+ other channels

eDesk natively connects with over 300+ leading apps. No more manually clicking on each order to request feedback. With eDesk Feedback, you can get great reviews without lifting a finger.

Our solution uses the Amazon feedback software system behind the Seller Central Request a Review feature, so it’s 100% compliant with Amazon’s policies. You can use it even if you have been restricted from sending proactive messages before.

1.5x

Over the course of a year, Pertemba almost doubled their marketplace presence from 90 to an impressive 130 sales channels, all while streamlining their second-line response team from 12 agents to just 7.

-38%

Wetsuit Outlet achieved a remarkable reduction of 38% in response times since implementing eDesk. Additionally, adopting eDesk has improved customer satisfaction as evidenced by their 5-star Trustpilot score.

+66%

Sauder has seen a remarkable 66% increase in efficiency, with the agents now personally replying to 50+ tickets each day – delivering personalized experiences at scale, resulting in a 98% satisfaction rate.

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Streamline and optimize your entire support operation

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Elevate your customer support with native integrations to your webstore, marketplaces and social channels. eDesk was built from the ground up to support eCommerce sellers no matter where they sell.

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Do it all from one support tool, across multiple support channels. That’s eDesk at its core.

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Automation & Management

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