‘I couldn’t even imagine the pain of having to log into separate eBay, Amazon and Website accounts to manage customer queries’
Gardeners Dream Customer Service Supervisor, Dean Rimbault
Centralise customer tickets and order data from all your Amazon marketplaces so you can easily prioritise responses based on the Service Level Agreement (SLA) timers within eDesk.
It doesn’t stop there, you can also connect eDesk with eBay, Shopify, Facebook and anywhere else you sell or communicate with buyers.
‘I couldn’t even imagine the pain of having to log into separate eBay, Amazon and Website accounts to manage customer queries’
Gardeners Dream Customer Service Supervisor, Dean Rimbault
‘I could not imagine going back to the old system of checking every platform and every country for messages. We have over 8 separate locations where messages originate, in up to 6 languages. eDesk brings everything together in one place and makes the task a whole lot easier than ever before. If you are an online seller, you need this valuable tool.’
Jon, TrustPilot
“Without eDesk, it would not be possible to provide the level of support that Amazon, eBay and, most importantly, our own web customers expect from us.”
Right Deals Sales Director, James Sonley
Sick of clicking between Amazon and eBay? A multichannel strategy is one of the most effective ways to grow your online business – but scaling support inline with your business’s growth can be tricky.
eDesk makes it easy to sell on the two largest marketplaces in the world at the same time by making it effortless to manage multiple accounts. The sky’s the limit when you centralise customer queries and order data from all your channels in one smart mailbox.
You’re probably curious about how eDesk works so we’ve made it easy for you to learn about what we have to offer, and the difference we can make to your business.
Receiving that crushing email notifying you that Amazon has placed your seller account under review because of your AHR is a nightmare. eDesk is just what the doctor ordered when it comes to complying with Amazon’s terms, SLAs, policies and applicable laws to avoid account deactivation.
Smash your SLAs using eDesk’s automations
Maintain a flawless Invoice Defect Rate
Reduce your Order Defect Rate using eDesk Insights
¿No hablas español? No problem. Scaling your Amazon business internationally can be difficult without a multilingual support team, so we made it easy.
The age of navigating various accounts and copying messages from Seller Central into Google Translate is over. Grow your Amazon business and scale support in international markets with eDesk’s Auto-translation feature.
Get great reviews without lifting a finger – no more manual clicking per order.
eDesk Feedback uses the Amazon feedback software system behind the Request a Review feature in Seller Central, so it’s 100% compliant with Amazon’s policies. You can use it even if you have been restricted from sending proactive messages before.
eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.
eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.
eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
Not only does eDesk natively integrate with Amazon, but with 75+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailbox—eDesk centralizes all of your customer support queries from all your channels in one place.
Handle high volumes of Amazon queries in no time at all. Trusted by 5,000+ online retailers.
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