eDesk is the customer service help desk software that unifies all your queries, orders and customer info into one single view. Deliver stunningly fast support across all channels. Drive growth and loyalty through proactive messaging, reviews and insights.
Connect easily with your existing eCommerce tools and systems.
No credit card required | Guided setup | 14 day free trial
We’re trusted by thousands of retailers and brands around the world to power millions of customer support conversations every year. Explore customer success stories.
Increase customer satisfaction by resolving queries quicker with a dashboard view of all your customer conversations and their related order details.
Increase productivity by enabling teams to easily collaborate and share information and expertise quickly and accurately.
Operate more efficiently without compromising service by automating routine tasks and translations.
Scale support and make more informed business decisions as your business expands with product, channel, and agent performance insights.
A robust customer intelligence platform offers insights into your clients' expectations, pain points, behaviours, and other factors influencing their purchasing habits. eCommerce brands that invest
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Natalie Goddard, Suzuki
eDesk has helped the team at Cymax to revolutionise their workflows, centralise all messages and simplify reporting. User roles are clearly defined and the customer support team now works primarily within one inbox.
eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.
Try smarter eCommerce support today.