The All-in-One Help Desk for eCommerce
Powered by AI, eDesk connects to your webstore and everywhere you sell – brings together everything you need to make customer support simpler and more cost-effective.
Our help desk powers support for thousands of eCommerce businesses worldwide
Centralize all of your support and share it across your team
Easily meet SLAs and deliver extraordinary customer support for all your channels from within one intuitive dashboard, built for team collaboration.
Automate more than you ever thought possible
Reduce response times, increase efficiency and productivity, and eliminate repetitive tasks with our built-in automations.
Utilize Live Chat for higher conversions and more sales
Use Live Chat and it’s additional features, such as chat prompts and self-service links, to boost your business and build better relationships.
Save agent and shopper time with a 360° view of customers
Support the customer, not just the ticket. eDesk shows a full support and order history for every client, enabling smarter decisions and better relationships.
Stay on top of key support metrics and trends
Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products and sales.
Speak your customers’ language, even if it’s not your native one
Our auto-translation automation allows you to communicate confidently with your customers and expand into new markets.
14-day trial | No credit card required | Guided setup
Deliver extraordinary service faster with our Smart Inbox, which automatically groups, prioritises and assigns incoming tickets so your team never has to.
No setup. No tags. No filters. No headaches.
When it comes to native eCommerce integrations, eDesk offers an unparalleled marketplace coverage of 200+ channels, to ensure you can integrate with the tools you’re already using – and the ones you plan to.
REAL CUSTOMER STORIES
Read why founders, CEOs, COOs, customer support and customer experience teams all love eDesk.
eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution. With eDesk, we can instantly reply to customers on Facebook and through Live Chat, which helps turn queries into sales.
Right Deals UK
Reduces our average handling times by 84%.
For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use.
eDesk Helpdesk is a phenomenal product. It allows us to focus on growing our business, not drowning in support tickets.
Silver Canyon Boot & Clothing Company
From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.
eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.
Removes 2 hours per day per person on my team.
eDesk streamlines our customer support, which means we meet our SLAs – I increased my return on ad spend by 10x in month one alone.
Customer support team
All of the customer data, order data and integrated channels that your team support on, in one centralized location and login. Your support team will be able to simplify and automate their flows, collaborate easily and efficiently – allowing them more time to provide a personalized service that creates loyal customers for life.
Whether you’re new to a help desk software or need help transitioning from another system, we’ll get you setup and running in no time.
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14-day trial • No credit card required • Guided setup