Customer support software for businesses serious about eCommerce

Improve customer happiness, productivity and business reputation through AI-powered automation and insights. eDesk is the smarter way to do eCommerce support.

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All your customer support, all in one place

All your customer support, all in one place

Fully integrated tickets, customer and order data from wherever you sell. Browse our 75+ native integrations.

Fully integrated tickets, customer and order data from wherever you sell. Browse our 75+ native integrations.

eDesk’s “Smart Inbox” has been announced as the winner of Deloitte’s Fast 50 ‘Innovative New Technology Award’

Helping merchants big and small

We’re trusted by thousands of retailers and brands around the world to power billions of conversations—and dollars of transactions—every year. Explore customer success stories.

See for yourself

You’re probably curious about how eDesk works so we’ve made it easy for you to learn about what we have to offer, and the difference we can make to your business.

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Multichannel messages, in one place

Increase customer satisfaction by resolving queries quicker with a dashboard view of all your customer conversations and their related order details.

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Help your team help your buyers

Increase productivity by enabling teams to easily collaborate and share information and expertise quickly and accurately.

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Taking care of business

Operate more efficiently without compromising service by automating routine tasks and translations.

All the data, just the ticket

Scale support and make more informed business decisions as your business expands with product, channel, and agent performance insights.

Team-Insights

News and insights

News

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"We love eDesk because it saves us so much time.
We have reduced average customer response times by 84%."

Natalie Goddard, Suzuki 

Cymax

How eDesk Helped Cymax Centralise Multichannel Customer Support

eDesk has helped the team at Cymax to revolutionise their workflows, centralise all messages and simplify reporting. User roles are clearly defined and the customer support team now works primarily within one inbox.

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Q-parts24 case study

How eDesk Helped Q-Parts24 To Drive and Scale Their Business

eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.

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carparts-hero

Carparts.com Case Study | eDesk

Discover How CarParts.com Improved Customer Response Times By 10.2% Using eDesk

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