eDesk is FREE for 14 Days
From Now Until September End 2020!

Get Started Today

New customers can sign up for eDesk completely FREE until September 2020.

Here’s Why it’s Free

A Message From Our CEO

The Covid-19 pandemic is affecting everyone. The mass closure of high street retail stores means that eCommerce is now a lifeline for businesses both big and small. There are many businesses that have never sold online before and others that are adjusting to being online-only. We know it’s a difficult time. We know you’re trying to take care of your customers and your teams. We asked ourselves, what could we do to help others?

So, from now until September we’re lifting all charges for new eDesk customers, with no strings. We hope that this initiative will help our those in our community who in the short to medium term, need to rely on online channels to tackle unprecedented challenges of 2020.

All your messages consolidated into one inbox

one inbox
Order details are always available
A workflow built for online sellers
See what marketplaces your tickets are from

The #1 eCommerce helpdesk for 5,000+ online retailers

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Customer support in one place, not all over the place

Forget about logging into multiple channels each and every day! With eDesk, all your customer queries are in one place—with related order details and conversation history.

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Everyone’s happier with eDesk

the boss

The Boss

  • Lower support costs
  • Scaleable for peak times and future growth
  • Built specifically for eCommerce businesses
  • Replaces multiple tools and logins with one secure solution
  • Higher customer satisfaction
the support manager

The Support Manager

  • Empowered staff are happier
  • Better resource planning
  • Improved team performance
  • Handle busy periods easily
  • Track ticket volumes & trends across all channels
  • Reduce support training times drastically
the support agent

The Support Agent

  • Happier and more in control
  • Order details available
  • More accurate responses
  • AI-responses free up time
  • Shared inbox helps team collaboration and efficiency
  • Templates and snippets slash times on FAQs
the customer

The Customer

  • Dazzled by response times
  • Issues resolved faster
  • More repeat purchases
  • Increased loyalty
  • Can contact you across multiple touchpoints
  • More friend recommendations
  • More positive reviews
No credit card required.

Purpose-built for eCommerce and online retailers

purpose built
  • Order and customer details with every ticket
  • Marketplace SLAs and response times
  • Integrations with leading webstores, marketplaces, inventory management solutions and social media channels
  • Trusted by 5,000+ online retailers

A shared inbox that brings your team together

shared inbox
  • Auto-assign tickets
  • Create internal notes
  • @mention teammates to get help
  • Add multiple users to share the workload

Respond faster than your competitors

respond faster
  • Templates and snippets for common queries
  • Auto-translation for international customers
  • Auto-responders for weekend and busy periods
  • Artificial intelligence analyses tickets and creates responses that you can review and send in seconds

Reporting that helps you plan and improve team performance

reporting
  • Peak support times
  • Team performance metrics
  • Ticket volumes
  • Response times

Turn your helpdesk into a profit center

reporting
  • Automatically identify pre-sales queries
  • Pre-sale tickets come with unique SLAs
  • Never miss a sales opportunity again
  • Product information and product value at your agents’ fingertips

Get more product reviews and seller feedback across your channels

reporting
  • Drive feedback to Amazon, eBay and Google
  • Higher engagement rates with your buyers
  • Bye-bye failed messages and opt-outs
  • Fewer negative reviews and feedback
Suzuki
 

“We love eDesk because it saves us so much time. We have reduced average customer response times by 84%.”

Natalie Goddard, Suzuki

Join Suzuki and 5,000 other online retailers…

No credit card required.
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