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Happier customers, wherever you sell

Powered by AI, eDesk combines everything you need to make eCommerce support simpler, faster and more cost-effective.

14-day trial | No credit card required | Guided setup

Powering support for thousands of eCommerce businesses worldwide

Highly ranked on review websites

Everything you need for exceptional customer support

Centralize

One comprehensive inbox, zero chaos

No more tab switching or add ons. eDesk provides a unified inbox that consolidates queries from all your sales and communications channels.

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Personalize

Full context for fast, personalized experiences

Associate each message with the full customer and order history, across every channel. Deploy personalization at scale by automatically using personal data in responses.

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Automate

4X productivity with AI & rule-based automations

Nurture team performance and customers satisfaction with AI-powered automations that lead to rapid, personalized responses, 24/7.

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Collaborate

Work together to resolve complex queries faster

Address customer questions comprehensively and rapidly, first time, by loop in and tracking responses from colleagues.

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Measure

Analyze and optimize with real-time reporting

Get up-to-the minute reports on all aspects of your customer operations to make better decisions on resource, channel and product management.

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Achieve 5-star reviews

Analyze and optimize with real-time reporting

The Feedback module lets you automate review requests to happy customers, making sure you achieve the highest volume of 5-star reviews to grow faster and scale more profitably.

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Eliminate chaos thanks to native integrations with all your sales and messaging channels.

No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels.

Create fast, personalized experiences with instant access to the full context of each query

Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses.

Achieve 4x improved productivity with next generation AI-driven & rule-based automations

Create happier, more high-performing teams with eDesk’s AI-powered automations AND happier, more satisfied customers with rapid and personalized responses to queries 24/7.

Resolve complex queries faster with market-leading collaboration features

Ensure customer questions are addressed comprehensively and rapidly, first time. With a suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues.

Analyse and optimize support operations with comprehensive real-time reporting

A full suite of up to the minute reports on all aspects of your customer operations, enables you to make better decisions in resource, channel and product management.

Reap the rewards of exceptional customer support with great customers reviews

eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitiably.

Meet Ava, your AI chatbot

Deliver instant support,
earn more sales

Resolve up to 70% of web sales and service queries 24/7. Built for eCommerce, our AI chatbot can answer queries on products, orders and much more.

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Integrate your entire tech stack without any pricey add-ons

eDesk offers an unrivalled suite of integrations with sales channels, communications and order management solutions; ensuring you can efficiently scale your eCommerce operations.

Tech stack

See how eDesk can improve your customer experience, your way

Self-serve product tour

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace
  • Test out viewing and responding to queries
  • Get a full scope of what features and insights are available
  • Get familiar with the product to make your setup a breeze

Book a live demo

Let our product specialists walk you through eDesk and answer any questions

Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.
  • 1-to-1 personalized discussion with our product experts
  • Address individual team or business issues
  • Discuss any questions around integrations or setup

Start a free trial

Try eDesk for free: the best way to really see how your support can improve

Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite. Still unsure after after two weeks? Use eDesk free for life, up to 30 tickets/month.

Try eDesk for free: the best way to really see how your support can improve

Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.

14-day trial | No credit card required | Guided setup

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace

Let our product specialists walk you through eDesk and answer any questions

Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.

Everything eDesk has to offer, explained in only 3 minutes

Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.

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