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Faster, smarter customer support for eCommerce

Streamline your support into one place: instantly connect your webstores and marketplaces, then automate issue resolution with AI. Easier for your team, great for your customers!

Free for life up to 30 tickets/month. Free unrestricted 14-day trial.

Join over 5,000 eCommerce brands already using our helpdesk to service customers globally 

eDesk will help you...

Centralize all of your support and share it across your team

Easily meet SLAs and deliver extraordinary customer support for all your channels from within one intuitive dashboard, built for team collaboration.

Automate more than you ever thought possible

Reduce response times, increase efficiency and productivity, and eliminate repetitive tasks with our built-in automations.

Utilize Live Chat for higher conversions and more sales

Use Live Chat and it’s additional features, such as chat prompts and self-service links, to boost your business and build better relationships.

Save agent and shopper time with a 360° view of customers

Support the customer, not just the ticket. eDesk shows a full support and order history for every client, enabling smarter decisions and better relationships.

Stay on top of key support metrics and trends

Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products and sales.

Speak your customers’ language, even if it’s not your native one

Our auto-translation automation allows you to communicate confidently with your customers and expand into new markets. 

14-day trial  |  No credit card required  |  Guided setup

All the features you need to provide better support, faster

Integrate with all of your channels (and future channels) so you can support from one centralized location

When it comes to native eCommerce integrations, eDesk offers an unparalleled marketplace coverage of 200+ channels, to ensure you can integrate with the tools you’re already using – and the ones you plan to.

Speed up your search for the right help desk with an walkthrough of our product

Our experts will talk you through how eDesk can best help your business and answer any questions you may have.


Rated 4.6/5 stars in hundreds of reviews

Read why founders, CEOs, COOs, customer support and customer experience teams all love eDesk.

eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution. With eDesk, we can instantly reply to customers on Facebook and through Live Chat, which helps turn queries into sales.

Right Deals UK

Reduces our average handling times by 84%.


For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use.

Sauder Furniture

eDesk Helpdesk is a phenomenal product. It allows us to focus on growing our business, not drowning in support tickets.

Silver Canyon Boot & Clothing Company

From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.


eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.


Removes 2 hours per day per person on my team.

Generator Mart

eDesk streamlines our customer support, which means we meet our SLAs – I increased my return on ad spend by 10x in month one alone.


Get results from eDesk, no matter what your role in the business is

Leave the onboarding and setup to us

Whether you’re new to a help desk software or need help transitioning from another system, we’ll get you setup and running in no time.

Top eCommerce support resources

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How to Protect Your Amazon Store: 7 Ways to Secure Your eCommerce Website

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Trying to compare Amazon vs. eBay? Discover which marketplace is the best fit for your eCommerce business.

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What is eCommerce personalization and why should you care?

If you want to make more sales and encourage brand loyalty, eCommerce personalization is the key to success. Here’s everything you need to know.

Take control of your customer support. Try eDesk for free.

14-day trial • No credit card required • Guided setup