BUT is a homeware retailer based in France that specializes in furniture and home decor, home appliances, and consumer electronics. In addition to its busy website and online marketplace, BUT has more than 300 stores throughout France.
How does BUT work with eDesk?
Once you connect your BUT to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect BUT to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the BUT app?
Connecting your BUT account to eDesk will allow you to see all your buyer messages from that BUT account directly in your eDesk Mailbox.
You will also see the relevant BUT customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on BUT will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and BUT channel reporting
Built in auto replies
Manage your BUT marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates