DistributionNOW (DNOW) is a leading global distributor to the energy and industrial markets with a legacy of over 150 years. DNOW’s marketplace offers 300,000 SKUs from 1000s of vendors and has a customer base that spans 80 countries.
How does DistributionNow work with eDesk?
Once you connect your DistributionNow to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect DistributionNow to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the DistributionNow app?
Connecting your DistributionNow account to eDesk will allow you to see all your buyer messages from that DistributionNow account directly in your eDesk Mailbox.
You will also see the relevant DistributionNow customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on DistributionNow will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and DistributionNow channel reporting
Built in auto replies
Manage your DistributionNow marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates