About Giant Eagle
Giant Eagle is an American supermarket chain operating in more than 400 retail locations throughout the USA. Giant Eagle’s e-commerce marketplace offers curated local or regional items from its partner vendors in both traditional and emerging categories.
How does Giant Eagle work with eDesk?
Once you connect your Giant Eagle to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Giant Eagle to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Giant Eagle app?
Connecting your Giant Eagle account to eDesk will allow you to see all your buyer messages from that Giant Eagle account directly in your eDesk Mailbox.
You will also see the relevant Giant Eagle customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Giant Eagle will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Giant Eagle channel reporting
Built in auto replies
Manage your Giant Eagle marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates