About 1800 Flowers
1-800-Flowers.com is a floral and foods gift retailer and distribution company in the United States.
How does 1800 Flowers work with eDesk?
Once you connect your 1800 Flowers to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect 1800 Flowers to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the 1800 Flowers app?
Connecting your 1800 Flowers account to eDesk will allow you to see all your buyer messages from that 1800 Flowers account directly in your eDesk Mailbox.
You will also see the relevant 1800 Flowers customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on 1800 Flowers will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and 1800 Flowers channel reporting
Built in auto replies
Manage your 1800 Flowers marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates