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Feedback & Reviews
eDesk Feedback will help you improve your online brand reputation by automating feedback requests on Amazon, eBay, FNAC, CDiscount, Shopify, Magento, Bigcommerce, Prestashop, Trustpilot and Google. Feedback allows you to centrally configure custom feedback rules to trigger smart selective feedback requests when a customer meets your rule conditions. When negative feedback is received, automations can be used to quickly assign the ticket to an agent and even respond on their behalf.
Benefits
Ensure only happy customers are targeted with review requests with rule condition such as on-time delivery or previous positive reviews and excluding customers with open support tickets
Pre-empt complaints and let your customers know there’s an issue to reset expectations for delivery, making them less likely to leave a negative review.
Turn unhappy customers into happy ones by efficiently handling negative feedback
Boost your brand across the internet to drive revenue
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Découvrir plus
Chat eDesk
Rendez les clients plus satisfaits grâce à des réponses en temps réel
- Email de support et communications
Back Market
Optimisez le support client de Back Market avec une communication centralisée dans eDesk.
- Marché
- Les Plus Populaires
Otto
Simplifiez le support client d'Otto grâce à une communication centralisée dans eDesk.
- Marché
- Les Plus Populaires