About Secret Sales
Secret Sales is a UK marketplace platform that’s fast becoming the number one destination for fashion, sportswear, and luxury cosmetics, all at incredible prices.
How does Secret Sales work with eDesk?
Once you connect your Secret Sales to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Secret Sales to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Secret Sales app?
Connecting your Secret Sales account to eDesk will allow you to see all your buyer messages from that Secret Sales account directly in your eDesk Mailbox.
You will also see the relevant Secret Sales customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Secret Sales will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
- A centralized inbox for all apps
Real-time dynamic Insights
- Full team and Secret Sales channel reporting
- Built in auto replies
- Manage your Secret Sales marketplace SLAs
- Auto-translate your messages
- Respond faster with snippets and templates