As a global leader in licensed sports merchandise, Fanatics is building the leading global digital sports platform and changing the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through an innovative, tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
How does Fanatics work with eDesk?
Once you connect your Fanatics to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Fanatics to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Fanatics app?
Connecting your Fanatics account to eDesk will allow you to see all your buyer messages from that Fanatics account directly in your eDesk Mailbox.
You will also see the relevant Fanatics customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Fanatics will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Fanatics channel reporting
Built in auto replies
Manage your Fanatics marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates