INNO is a historic department store chain with 16 stores in Belgium. A well-known and trusted brand in Belgium, INNO’s e-commerce platform offers fashion, homewares, beauty, accessories and more.
How does Inno work with eDesk?
Once you connect your Inno to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Inno to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Inno app?
Connecting your Inno account to eDesk will allow you to see all your buyer messages from that Inno account directly in your eDesk Mailbox.
You will also see the relevant Inno customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Inno will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Inno channel reporting
Built in auto replies
Manage your Inno marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates