LDLC is a leading electronics e-commerce website in France that offers computer, gaming, and multimedia equipment including phones and accessories, car multimedia, gaming, home audio and video, computers and accessories, connected devices, and more.
How does LDLC work with eDesk?
Once you connect your LDLC to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect LDLC to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the LDLC app?
Connecting your LDLC account to eDesk will allow you to see all your buyer messages from that LDLC account directly in your eDesk Mailbox.
You will also see the relevant LDLC customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on LDLC will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and LDLC channel reporting
Built in auto replies
Manage your LDLC marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates