Manor is Switzerland’s largest department store group. Manor’s marketplace offers a wide range of third-party and own lifestyle brands in the areas of fashion and accessories, perfume, jewelry, toys, multimedia, sports and travel, as well as household and furnishings.
How does Manor work with eDesk?
Once you connect your Manor to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Manor to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Manor app?
Connecting your Manor account to eDesk will allow you to see all your buyer messages from that Manor account directly in your eDesk Mailbox.
You will also see the relevant Manor customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Manor will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Manor channel reporting
Built in auto replies
Manage your Manor marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates