Operating in 23 countries, Rubik’s is Europe’s leading industrial supplies specialist. Rubix serves businesses in many sectors including food and drink, packaging, aerospace, aggregates, textiles, automotive, and many more, and its products range from cutting and machining tools to heavy-duty cleaning cloths.
How does Rubix work with eDesk?
Once you connect your Rubix to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Rubix to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Rubix app?
Connecting your Rubix account to eDesk will allow you to see all your buyer messages from that Rubix account directly in your eDesk Mailbox.
You will also see the relevant Rubix customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Rubix will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Rubix channel reporting
Built in auto replies
Manage your Rubix marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates