Etsy

Benefits

• Use eDesks smart inbox to automatically centralize and prioritize tickets from Etsy and other sales channels in eDesk to meet customer expectations
• Equip your agents with the context needed to provide efficient customer support with order data automatically attached to the eDesk ticket
• Collaborate with other agents and add order notes centrally in the eDesk ticket for efficient resolution.
• Leverage built-in automations to auto assign tickets to the most suitable agent or assign a custom SLA times.
• Utilize comprehensive reporting features to analyze support performance for Etsy against other channels, make data-driven decisions, and enhance overall efficiency.
• Auto-translate incoming messages to break down language barriers on the Etsy marketplace.