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Fressnapf

About Fressnapf

Fressnapf is a German retail chain that specializes in pet food. With over 1400 stores in 12 European countries, it is the largest pet product retailer in Europe.

How does Fressnapf work with eDesk?

Once you connect your Fressnapf to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Fressnapf to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Fressnapf app?

Connecting your Fressnapf account to eDesk will allow you to see all your buyer messages from that Fressnapf account directly in your eDesk Mailbox.

You will also see the relevant Fressnapf customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Fressnapf will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Fressnapf channel reporting

Built in auto replies

Manage your Fressnapf marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

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