Venca is a leading e-commerce fashion company in Spain. With more than 1 million customers throughout the Iberian Peninsula (including Portugal), the Balearic Islands, Canary Islands, and Andorra, Venca offers fashion, accessories, and homewares.
How does Venca work with eDesk?
Once you connect your Venca to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Venca to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Venca app?
Connecting your Venca account to eDesk will allow you to see all your buyer messages from that Venca account directly in your eDesk Mailbox.
You will also see the relevant Venca customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Venca will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Venca channel reporting
Built in auto replies
Manage your Venca marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates