Overview
We are committed to protecting and respecting your privacy. This Privacy Notice sets out how we look after your personal data and tells you about your privacy rights and how the law protects you.
This Privacy Notice is provided in a layered format so you can click through to the specific areas set out below:
Introduction
The types of data that we collect and how we collect it
How we use your personal data
Providing your personal data to others
International transfers of your personal data
Data security
Retaining and deleting personal data
Your rights
Contact Us
1. Introduction
"We", "us" and "our" refer to xSellco Limited and its affiliates. xSellco Limited is an Irish incorporated entity with its registered offices as Two Haddington Buildings, Haddington Road, Dublin 4, D04 HE94, Ireland.
This Privacy Notice applies when you visit our websites: xsellco.com, edesk.com, repricer.com, repricerexpress.com, feedbackexpress.com and replymanager.com and if you use the services we offer through our websites. It also applies if we otherwise identify you as a potential customer or if you supply services to us. These are all situations where we are acting as a data controller with respect to your personal data, that is when we determine why and how your personal data is processed. To the extent that you use our services and we process any personal data on your behalf as a data processor the terms of the Data Processing Addendum (appended to this Privacy Notice) are deemed to apply.
Contact us at privacy@xsellco.com with any questions in relation to this Privacy Notice or your privacy rights.
Any changes we make to our Privacy Notice in the future will be posted on this page. Please check back frequently to see any updates or changes.
Our websites may from time to time contain links to and from the websites of other businesses. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for their privacy obligations. Please check their privacy notices before you submit any personal data to these websites.
2. The types of data that we collect and how we collect it
Personal information, or personal data, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we collect from various sources as described below:
Identity Data includes first name, last name and email address. We collect this data directly from you when you set up an account with us to use our services.
Contact Data includes name, email address, work details, address and telephone numbers. We collect this data from you when you request information about our products and services or create an account to use our services. We may also collect this data from third parties, such as trusted lead generators or from publicly available sources such as Linked In and other websites.
Publication Data includes details you choose to publish via our websites to others including your Identity Data and Contact Data when you provide testimonials on our websites.
Transaction Data includes details of our products and services you have purchased and payments made via our websites. All payments are made through our payment processor (see Payments via our websites below). We collect certain of your card details and billing address so that you may make payments to us and to identify your transactions. The source of Transaction Data is yourself and our payment processor.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites. We collect this data by the use of cookies and other similar technologies. See our Cookie Notice for details.
Usage Data includes information about how you use our websites, products and services. We use third party providers like Google Analytics to collect this data by way of cookie and other similar technologies. See our Cookie Notice for further details.
Marketing and Communications Data includes your preferences in receiving marketing communications from us. We collect this information when you sign up for our newsletters, request a demo or other information about our products and services, sign up for a trial or create a user account with us and when you update us with your marketing preferences at any time.
Profile Data is data that contributes to building a behavioural profile of you which is built up from a combination of information, for example, your name, username, purchases or orders made by you, your online behaviour and browsing patterns, the electronic devices you use, your interests, preferences, demographics, location data, any feedback and survey responses. We collect this information directly from you when you communicate such information to us, from cookies and other similar technologies which provide information about your online behaviour and browsing patterns and from third party publicly available sources. See our Cookie Notice for further details.
We may also collect, use and share Anonymised Data and Aggregated Data such as statistical or demographic data for any purpose. Anonymised and aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate statistics to understand usage of our websites.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where you have given your consent to the processing of your personal data for a particular purpose.
Where it is necessary for the performance of a contract with you or to take steps to enter into a contract with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Purposes for which we will use your personal information
The purposes for which we will process your personal information and the lawful basis of processing on which we rely are described below.
Purpose/Activity
To register you as a user of our services (whether for a trial or paid subscription) and create your user account so that you may access our services
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you
Purpose/Activity
To provide the functionality of our services that you have requested via our web platforms: https://dashboard.xsellco.com https://dashboard.edesk.com https://dashboard.repricer.com https://dashboard.replymanager.com
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you
Purpose/Activity
To administer and support the services you have requested including to send service notifications, manage and support the provision of your services, to manage and collect payments and to exercise our legal rights
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you Necessary for our legitimate interests (the efficient running of our business and services, to recover amounts due to us and to protect and assert our legal rights)
Purpose/Activity
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or Privacy Notice (b) Asking you to update your information (c) Dealing with any issues or feedback you may have or asking you to complete a survey
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated, to manage and improve our services and the efficient running of our business)
Purpose/Activity
To administer, protect and manage our business and websites (including troubleshooting, business operational analysis, testing, system maintenance, support, reporting and hosting of data)
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests (for running our business, provision of administration and IT services, business performance analysis, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation
Purpose/Activity
To follow up sales leads whether sourced by way of sign-up to a trial, demo request or request for information, by third party lead or from internal research
Lawful basis for processing including basis of legitimate interest
Your consent (if your consent is required) Necessary for our legitimate interests (to qualify sales leads and to make sales of our products and services to grow our business)
Purpose/Activity
To send you marketing communications
Lawful basis for processing including basis of legitimate interest
Your consent (if your consent is required) Necessary for our legitimate interests (so that we can market our products and services to B2B customers)
Purpose/Activity
To use data analytics to improve our websites, products/services, marketing, user relationships and experiences
Lawful basis for processing including basis of legitimate interest
Your consent (to the setting of cookies) Necessary for our legitimate interests (to improve our products and services based on user experience, to define types of users for our products and services, to keep our websites updated and relevant, to develop our business and to inform our marketing strategy)
Purpose/Activity
To build profiles of potential purchasers of our products and services and to identify potential purchasers of our products and services
Lawful basis for processing including basis of legitimate interest
Your consent (to the setting of cookies) Necessary for our legitimate interests (to inform our marketing strategy by identifying the types of individual likely to purchase our products and services and to identify potential purchasers of our products and services so that we may target potential purchasers to make sales and grow our business)
Purpose/Activity
To deliver targeted website content and advertisements to you both on our websites and via third party platforms and measure and understand the effectiveness of the advertising we serve to you
Lawful basis for processing including basis of legitimate interest
Your consent (to the setting of cookies) Necessary for our legitimate interests (to procure sales of our products and services, to study how people purchase/use our services, to develop our sales, to grow our business and to inform our marketing strategy)
Purpose/Activity
To purchase goods and services from you for our business
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests (to provide and manage our services and the efficient running of our business)
Children
Our services are not directed to individuals under the age of 13 and you may only create an account to use our services if you are 18 or over.
Marketing and Opting out
You will receive our marketing communications if you have specifically consented to receive them.
If you have already purchased our products and services and/or signed up for a trial, we may send you information about our similar products or services under soft opt-in consent. Consent in this scenario is taken as given because you have signed up to receive our services already.
You may also receive our marketing communications in your business capacity if you have requested information from us, if you provided us with your details or if we have identified you as someone who may be interested in our products/services.
You can unsubscribe from our marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing privacy@xsellco.com at any time.
Marketing, advertising and profiling
We build behavioural profiles of potential purchasers of our products and services and use these to identify and target potential purchasers of our products and services. We build these profiles from Profile Data we collect about you and use it to send you relevant information about our products and services. We also use it to identify the types of people that are interested in our products and services. We use third-party advertising platforms, such as Facebook, Google, Linked In etc. to send you advertising messages that are targeted at you, based on your Profile Data. We use various third-party solutions to help us with these targeted messages. We share your personal information with the third-party advertising platforms, and they will attempt to match your profile in their database to determine when to show you our advertisements. We analyse information from advertising campaigns to understand their effectiveness. Third-party advertising platforms set their own cookies on our websites which collect information about your visits to our websites. Details of the cookies set and how to manage or decline the setting of advertising and profiling cookies are set out in our Cookie Notice. You can opt out of targeted marketing by emailing privacy@xsellco.com at any time. We do not make any decisions based on such profiling which produce legal effects on you.
Payments and Profiling
Our payment processor (see Payments via our websites) uses technology to help it make decisions about financial transactions and your card payments which may prevent you from accessing our services or continuing to use our services. In this role, our Payment Processor acts as controller and may monitor insights and patterns of payment transactions and other online signals to reduce the risk of fraud, money laundering and other harmful activity. This activity is carried out in accordance with the Stripe Global Privacy Policy.
4. Fornire i tuoi dati personali ad altri
Pagamenti tramite i nostri siti web
Tutti i pagamenti effettuati tramite il nostro sito web avvengono tramite il servizio di pagamento fornito da Stripe Payments Europe, Ltd (Processor di Pagamenti). Sarai indirizzato al servizio di Stripe per inserire i dati della tua carta e altri dettagli di fatturazione.
Nel processare le transazioni di pagamento, il Processor agisce come responsabile del trattamento dei dati nei nostri confronti, ma nell’ambito dei servizi di monitoraggio, prevenzione e rilevamento delle frodi, agisce come controllore e può analizzare approfondimenti e schemi delle transazioni di pagamento e altri segnali online per ridurre il rischio di frodi, riciclaggio di denaro e altre attività nocive. Questa attività viene svolta nel rispetto della Stripe Global Privacy Policy.
Al termine del pagamento, il nostro Processor ci fornirà dettagli limitati sul pagamento (il tuo nome, indirizzo di fatturazione, email di fatturazione, tipo di carta, data di scadenza e le ultime quattro cifre del numero della tua carta di pagamento) in modo che possiamo gestire le transazioni di pagamento e il tuo account. I dettagli completi del pagamento sono custoditi in modo sicuro dal Processor di Pagamenti.
Altri con cui potremmo condividere dati personali
Condividiamo dati personali limitati con le affiliate di xSellco solo nelle misura necessaria per fornire i nostri servizi e per scopi di amministrazione interna.
Condividiamo i tuoi dati personali con terze parti selezionate, tra cui:
fornitori di servizi terzi che utilizziamo per gestire la nostra attività. Per informazioni sui nostri fornitori di servizi, puoi scrivere a privacy@xsellco.com.
app di terze parti che utilizzi per vendere, supportare e completare i tuoi ordini, ma solo se hai scelto di integrare tali app con i nostri servizi.
assicuratori e/o consulenti professionali nella misura ragionevole necessaria per ottenere o mantenere una copertura assicurativa, gestire i rischi, ottenere consulenza professionale o per il riconoscimento, l'esercizio o la difesa di pretese legali.
autorità fiscali, regulatorie, forze dell’ordine e altre autorità, se richiesto da tali autorità o attraverso un procedimento legale.
terze parti a cui potremmo decidere di vendere, trasferire o fondere parti della nostra attività o dei nostri beni.
5. Trasferimenti internazionali dei tuoi dati personali
I tuoi dati personali saranno trattati da noi nel Regno Unito e nello Spazio Economico Europeo ( EEA ). Alcuni dei tuoi dati personali potrebbero essere trasferiti, memorizzati e/o elaborati al di fuori del Regno Unito e dello Spazio Economico Europeo, poiché i nostri fornitori operano talvolta al di fuori di queste giurisdizioni.
Trasferiremo i tuoi dati al di fuori del Regno Unito e dello Spazio Economico Europeo solo in conformità con le leggi sulla protezione dei dati e purché siano adottate misure di sicurezza adeguate o idonee per proteggere i tuoi dati, come una decisione di adeguatezza, Clausole Contrattuali Standard o Regole Contrattuali Vincolanti.
Se desideri maggiori dettagli sulle misure di sicurezza appropriate che adottiamo per i trasferimenti di dati al di fuori del Regno Unito o dello EEA, ti preghiamo di scrivere a privacy@xsellco.com.
6. Sicurezza dei dati
Abbiamo adottato misure di sicurezza adeguate per evitare che i tuoi dati personali vengano accidentalmente persi, usati, accessibili in modo non autorizzato, modificati o divulgati. Inoltre, limitiamo l’accesso ai tuoi dati personali ai dipendenti, agenti, collaboratori e altri soggetti terzi che hanno bisogno di conoscerli per motivi lavorativi.
Abbiamo implementato procedure per gestire eventuali sospetti di violazioni dei dati personali e ti informeremo, così come eventuali autorità regolatrici competenti, di una violazione quando siamo legalmente obbligati a farlo.
7. Conservazione e eliminazione dei dati personali
Conserveremo i tuoi dati personali per il tempo strettamente necessario a fornirti i nostri servizi e finché non desideri disiscriverti dalle nostre comunicazioni di marketing o dalla ricezione di pubblicità mirata. Conserviamo inoltre i tuoi dati personali laddove sia necessario per adempiere ai nostri obblighi contrattuali, rispettare le nostre esigenze legali, risolvere controversie e far rispettare i nostri accordi.
Qualora non fosse più necessario trattare i tuoi dati personali per le finalità indicate nella Sezione 3 di questa Informativa sulla Privacy, cancelleremo i tuoi dati dai nostri sistemi, a meno che non sia necessario conservare una quantità limitata di informazioni per garantire il rispetto delle tue preferenze.
Se consentito, cancelliamo inoltre i tuoi dati personali su tua richiesta. Le istruzioni su come richiedere la cancellazione sono disponibili nella Sezione 8, I tuoi diritti.
Per favore, invia un'email a privacy@xsellco.com se desideri conoscere i nostri periodi di conservazione per diversi tipi di dati personali.
8. I Tuoi diritti
Hai alcuni diritti legali in relazione alle tue informazioni personali, a seconda della tua posizione e delle leggi applicabili. Puoi esercitare i tuoi diritti in qualsiasi momento contattandoci all'indirizzo privacy@xsellco.com.
Your rights if you are resident in the UK or the EEA
Right of access
You have the right to access any personal data we hold about you: we will provide a copy of your personal data that we hold together with details of the purposes of the processing, the types of personal data we hold and the people to whom your personal data has been disclosed.
Right to rectification
You have the right to have inaccurate or incomplete personal data corrected or to restrict the processing of personal data whilst the accuracy is checked.
Right to erasure
You have the right to ask to have personal data we hold about you erased. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with law.
Right to data portability
In certain circumstances, you have the right to have data we hold about you transferred to yourself or another data controller. Note, this right only applies to information that is processed by automated means which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to object
You have the right to:
ask us not to process your personal data for direct marketing purposes
object, on grounds relating to your particular situation, to the processing of your personal data (including profiling) where we are relying on a legitimate interest .
Right to withdraw consent
You have the right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
Right to complain
You have the right to lodge a complaint with the Irish Data Protection commissioner, the UK Information Commissioners Office or other data protection supervisory authority applicable to you if you are unhappy with the way we are handling your personal data.
Your rights if you are a resident of California
How We Collect, Use, and Disclose your Personal Information. The types of data that we collect and how we collect it section describes the personal information we may have collected over the last 12 months, including the categories of sources of that information. We collect this information for the purposes described in the How we use your personal data section. We share this information as described in the Providing your personal data to others section. We use cookies, including advertising cookies, as described in our Cookie Notice.
Your CCPA Rights and Choices. As a California consumer and subject to certain limitations under the CCPA, you have choices regarding our use and disclosure of your personal information:
Exercising the right to know. You may request, up to twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:
the categories and specific pieces of personal information we have collected about you;
the categories of sources from which we collected the personal information;
the business or commercial purpose for which we collected the personal information;
the categories of third parties with whom we shared the personal information; and
the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose.
Exercising the right to delete. You may request that we delete the personal information we have collected from you, subject to certain limitations under applicable law.
Exercising the right to opt-out from a sale. You may request to opt out of any “sale” of your personal information that may take place.
Non-discrimination. The CCPA provides that you may not be discriminated against for exercising these rights.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
9. Contattaci
Se hai domande o reclami riguardo a questa Informativa sulla Privacy, ti preghiamo di inviare un'email a: privacy@xsellco.com
Oppure scrivi a: xSellco Limited Two Haddington Buildings Haddington Road Dublino 4, D04 HE94 Irlanda
L'uso e il trasferimento da parte di eDesk di informazioni ricevute dalle API di Google a qualsiasi altra app seguiranno la Google API Services User Data Policy, inclusi i requisiti di utilizzo limitato.
Accordo di Elaborazione dei Dati
Questo Accordo di Elaborazione dei Dati è complementare e fa parte dell'Accordo stipulato tra l'Azienda e il Cliente per la fornitura del Servizio ed è parte della nostra Privacy Policy. Si applica nelle circostanze in cui una delle parti utilizza i nostri Servizi e noi trattiamo dati personali per conto di tali parti.
1. Per i fini di questo Accordo di Elaborazione dei Dati e dell'Accordo, i termini seguenti hanno i significati specificati: soggetto dei dati, dati personali, controllore, responsabile del trattamento, trattamento o trattamenti hanno il significato attribuito loro dalla normativa sulla protezione dei dati. La Normalizzazione della protezione dei dati (Data Protection Legislation): (i) qualsiasi legislazione sulla protezione dei dati in vigore in Irlanda, inclusi il Regolamento Generale sulla Protezione dei Dati ((UE) 2016/679) e qualsiasi altra legge o regolamento applicabile sulla privacy; e (ii) tutte le leggi sulla protezione dei dati e privacy applicabili a una parte nel trattamento dei dati personali ai sensi della fornitura del Servizio.
2. Entrambe le parti si impegneranno a rispettare tutti i requisiti applicabili della Normativa sulla Protezione dei Dati. Questo paragrafo 2 si aggiunge e non sostituisce, elimina, o modifica gli obblighi di una parte previsti dalla normativa sulla protezione dei dati.
3. Le parti riconoscono che, ai fini della Normativa sulla Protezione dei Dati, il Cliente è il controllore e la Società è il responsabile del trattamento dei dati personali nel Database del Cliente.
4. Il Cliente garantirà di avere tutte le autorizzazioni e le comunicazioni necessarie per consentire il trasferimento legale dei dati personali alla Società per la durata e i fini dell'Accordo, e che la Società possa eseguire i servizi di trattamento come istruito dal Cliente.
5. La Società, in relazione a qualsiasi dato personale trattato ai sensi di questo Accordo di Elaborazione dei Dati:
- tratterà i dati personali esclusivamente secondo le istruzioni scritte del Cliente come definite nell'Accordo, aggiornate per iscritto dal Cliente nel tempo, a meno che la legge applicabile richieda diversamente. Quando si basa sulla normativa europea o dell'Unione Europea come base per il trattamento, la Società informerà tempestivamente il Cliente prima di eseguire il trattamento, salvo che la legge impedisca di farlo;
- adotterà misure tecniche e organizzative appropriate per proteggersi da trattamenti non autorizzati o illeciti e da perdite o danni accidentali, in modo proporzionato al rischio e alla natura dei dati;
- garantirà che tutto il personale che ha accesso ai dati o li tratta sia vincolato dalla riservatezza;
- non trasferirà dati personali al di fuori dello Spazio Economico Europeo senza il preventivo consenso scritto del Cliente, salvo aver adottato protezioni adeguate conformi alla normativa;
- assisterà il Cliente, a proprie spese, nella risposta a richieste da soggetti interessati e nel rispetto delle obbligazioni di legge relative a sicurezza, violazioni, valutazioni di impatto e consultazioni con autorità di controllo;
- informerà tempestivamente il Cliente di eventuali violazioni dei dati;
- su istruzione scritta del Cliente, eliminerà o restituirà i dati personali alla cessazione dell'Accordo, salvo obblighi di legge;
- manterrà registri accurati per dimostrare la conformità a questa sezione.
6. Il Cliente acconsente alla nomina da parte della Società di sub-responsabili come terze parti per il trattamento dei dati secondo l'Accordo. La Società può coinvolgere sub-responsabili previa comunicazione almeno 30 giorni prima e secondo termini sostanzialmente equivalenti, rimanendo responsabile per eventuali violazioni legate ai sub-responsabili.
7. La Società permetterà al Cliente o ai propri auditor di effettuare verifiche di conformità, garantendo un preavviso ragionevole e limitando l'interruzione delle attività. La Società manterrà riservatezza e si impegnerà a non divulgare informazioni sensibili senza consenso, previo accordo di riservatezza. La Società sosterrà a proprie spese le verifiche e queste non potrà essere effettuate più di una volta in dodici mesi, salvo richieste di autorità di protezione dei dati.
Data Processing Details:
Nature and purpose of the processing
The nature of the data processing is the provision of cloud-based ecommerce services to assist the Client with its ecommerce activities. The purpose of the processing is to provide the Service to the Client.
Duration of the processing
The Company will only process personal data for so long as the Agreement remains in effect.
Data subjects
The personal data to be processed concern the following data subjects: Customers of the Client
Categories of data
The personal data to be processed concern the following categories of data: Name, telephone number, address, Email address and details concerning a Customer’s purchases including feedback to the extent such contain personal data
Sub-processors
Amazon Web Services EMEA Sarl: cloud hosting provider