How does eDesk Talk work with eDesk?
eDesk Talk is a cloud-based voice solution that enables you to speak directly to your customers via your own dedicated phone line. When you receive a call, eDesk will create a ticket, which your team can use to add notes and tags in real-time. If your customer’s number is already known, you’ll get a full picture of their history with you, and if they haven’t called before, not to worry, you can input an order number to immediately call up their details.
You have the power to decide who has permission to use the phone. Once a team has the permission and is online they will be entered into a round robin through which calls will be assigned to them. If they go offline, they will be automatically removed from the round robin.
When you sign up you’ll choose the phone number you want (currently available for US, Canada, and U.K.) and choose which team members you want to have access to eDesk Talk. For every inbound call, eDesk will round robin calls to them when they’re online. Not around to answer? That’s ok, we’ll create a ticket with the voicemail message from your customer.
What are the benefits of using the eDesk Talk app?
Forget complicated phone setups and the high cost that come with them. eDesk Talk is an out-of-the-box, cost-effective voice solution. eDesk Talk takes the hassle out of providing phone support to your customers, and allows you to consolidate your call history with your messaging history in a single place. Start with eDesk Talk today, add phone support to your webstore and elevate your customer service experience.