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Reverb
Deliver seamless customer support on Reverb with eDesk. By connecting your Reverb account to eDesk, you can consolidate messages, orders, and essential information from Reverb and your other sales and communication channels in one centralized platform, streamlining your support team's workflow.
About Reverb
Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. At any given time, the site has a wide variety of listings ranging from electric, acoustic, and bass guitars to accessories, pro audio gear, synthesizers, drums, DJ equipment, orchestra instruments, music-making software, and more.
How does Reverb work with eDesk?
Our integration with Reverb allows seamless customer query management directly within eDesk. Once you connect Reverb to eDesk, it will display all your messages, orders and order information in one place to help your support team stay on top of tickets and respond faster to queries from all channels in one helpdesk.
Benefits
Use eDesk's Helpdesk to reduce response times and effectively manage Reverb SLAs. Automatically centralize and prioritize expiring tickets from Reverb and other sales channels in eDesk to meet customer expectations.
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket.
Leverage built-in AI, templates, and snippets to create personalized responses, auto-populating relevant customer order data from Reverb.
Utilize comprehensive reporting features to analyze support performance for Reverb against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on Reverb.
