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Want to increase customer satisfaction and boost sales? Leverage eDesk’s customer service data within Klaviyo to create truly seamless and personalized customer communications.
Powering support for thousands of eCommerce businesses worldwide
Unleash the full potential of your customer data to generate highly personalized customer communications. Enrich your Klaviyo marketing campaigns with granular customer support data from eDesk, including purchase history, order value, customer sentiment, ticket status and more!
Want to exclude customers with open support tickets from promotional campaigns or reward VIP’s? With eDesk, you can create custom rules to automatically trigger campaigns in Klaviyo, allowing you to build highly targeted messaging that resonates and drives conversion.
Have you received a negative CSAT response from a VIP customer? With our Klaviyo integration you can automatically trigger winback campaigns for unhappy customers.
Simply create a rule in eDesk, set the conditions to include ‘negative CSAT response’ and ‘VIP customer’, craft a special offer message that’s sure to convert, and let our integration take care of the rest.
When it comes to leveraging customer service data, eDesk’s integration with Klaviyo offers the highest level of customization on the market.
Not only does the integration come with out-of-the-box rule-based triggers for Klaviyo events, eDesk’s extensive range of customizable message rules provides increased control over the information sent to Klaviyo, enabling you to trigger timely customer communications in Klaviyo based on specific customer service criteria.
Free for life up to 30 tickets/month. Free unrestricted 14-day trial.
eDesk’s seamless integration with Klaviyo can be set up in just a few minutes with 3 simple steps.
Plus, our support team is always on hand if you have any questions.
REAL CUSTOMER STORIES
Read why founders, CEOs, COOs, customer support, and customer experience teams all love eDesk.
eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.
Silver Canyon Boots
Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.
Prickle UK
For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use.
Sauder Furniture
Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers.
Navi Organics
We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.
Main Street Forge
We used Freshdesk before but eDesk has as many markets to connect as we need. Also invoice templates, connecting emails with orders, and much more. Chat available 24/7, always kind and so helpful.
Toner Experte
We have used [eDesk] for a few years now, to manage our customer service and we have to say, it’s a fantastic bit of software.
It’s not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer.
This particular app for Shopify is quick to set up and super-easy to use.
Retrostyler
REAL CUSTOMER STORIES
Read why founders, CEOs, COOs, customer support and customer experience teams all love eDesk.
eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.
Silver Canyon Boots
Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.
Prickle UK
For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use.
Sauder Furniture
Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers.
Navi Organics
We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.
Main Street Forge
We used Freshdesk before but eDesk has as many markets to connect as we need. Also invoice templates, connecting emails with orders, and much more. Chat available 24/7, always kind and so helpful.
Toner Experte
We have used [eDesk] for a few years now, to manage our customer service and we have to say, it’s a fantastic bit of software.
It’s not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer.
This particular app for Shopify is quick to set up and super-easy to use.
Retrostyler
eDesk makes eCommerce customer support easy. Here are a few more of our help desk software’s features, tools, and advantages:
Filtered Mailbox
Create personalized filters to handle messages more seamlessly. For example, you can create a filter for cancellation-related tickets so your team can address them effectively.
Customer View
See your customers, orders, tickets, tracking numbers, total order value (TOV), and more all in one place with eDesk’s Customer View.
Ticket Tagging
Use ticket tagging to label, group, and organize your Shopify tickets. This information can help you gain granular insights into brands, products, and webstores–allowing for improved reporting and mailbox filtering.
SLA Management
Set your Shopify SLAs and give your team realistic targets for responding to customers. With eDesk, you can create customized rules to update SLA targets based on ticket type, order status, customer segmentation, and more.
Insights
eDesk offers insights on SLA compliance, channel stats, products and more. Monitor things like SLA performance and breaches, how you’re performing by channel, and which products result in the most tickets –so you can update your strategies accordingly.
Social Media, Marketplace, and Other Integrations
With 200+ marketplace, social media, and other integrations, eDesk lets you connect anywhere you serve customers. Take care of messages from customers on Facebook, Shopify, Walmart, Amazon, WhatsApp, and more, all from one inbox.
eDesk Talk
Need to serve customers via phone? Connect one phone number with your eDesk to allow your customer service agents to make and receive calls. This gives your team the flexibility to better serve customers, contact couriers, reach out to suppliers and warehouses, etc.
External Ticket Sharing
Easily share tickets with external parties, such as suppliers and shipping carriers. Third parties can reply directly on the ticket, for faster customer support and better consolidation of information.
Knowledge Bases
Did you know 81% of customers prefer to solve issues on their own, and 91% say they would use a knowledge base if it met their needs (according the Harvard Business Review)? eDesk’s knowledge base enables you to build your own self-service help center so customers can easily find the answers they seek.
Free for life up to 30 tickets/month. Free unrestricted 14-day trial.
14-day trial • No credit card required • Guided setup
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