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Group messages and automatically assign them to agents. Leave the repetitive tasks with us and focus on delighting your customers and fostering long-lasting relationships.
Scale your sales and support internationally, without the need for multilingual agents. Enable your team to communicate on WhatsApp Business, in every language, with confidence, using our Auto-translation.
FULL PERFORMANCE VIEW
Stay on top of key customer support trends, from all your channels, so you can make informed decisions faster on your team performance and workload, with advanced reports and insights.
Combine messages and valuable order details, so support teams can slash response time and improve customer satisfaction
Engage audiences, accelerate sales and drive better customer support outcomes on the platform with more than 2 billion users around the world.
Ask your product specialist about adding Whatsapp to your trial or activate in your subscription.
The best customer based system we’ve ever had!
eDesk gives what we want. The messaging system is very easy to use. I love the idea that you can set the system to automatically assign people in tickets. The email composition is very easy and the filters are awesome! Plus, the eDesk team is easy to be communicated. 🙂 Thank you very much!
Edgardo Amar | June 2017
Results using eDesk
Improved efficiency through automated ticket assignment boosts productivity and customer satisfaction.
Helping merchants, big and small, resolve more than 50 million messages every month
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