Our eCommerce AI Agent helps you
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Support everywhere, 24/7
Deliver instant, accurate support for every marketplace and channel you sell on, every hour of the day. eDesk connects with 300+ marketplaces & channels, so you never miss a beat.
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Turn support into sales
By answering pre-sales questions in seconds with accurate specs, compatibility and shipping information, buyers move straight to purchase instead of dropping off.
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Shift from busy to impactful
AI Agent handles repetitive questions like refunds, WISMO, & troubleshooting, so your team can focus on complex queries and keep your customer experience flawless, even during peak shopping periods.
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"“eDesk AI has let us handle a much higher volume of customer queries, faster, without sacrificing quality. We've seen great results, with the AI now handling up to 25% of messages, a figure that continues to grow as we feed more information into the system.”"
Sam Gaskell
Customer Care Manager
How it works
Directly in your eDesk Helpdesk, our eCommerce AI Agent:
Understands customer intent
Identifies the type of query: return, cancellation, order status, troubleshooting, policy question, pre-sale, etc.
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Pulls context
Retrieves order details, channel, customer history, tracking details, & product information
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Decides with rules
Applies your approved procedures (e.g. return windows) before making an action or sending a response
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Speaks on brand
Trained by you, replies reflect your tone, style, and brand
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Doesn't guess
Uses confidence thresholds and guardrails to ensure accuracy, and escalates to a human agent if uncertain
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Learns with every reply
Continuously learns from your best interactions, training content, and procedures
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Why our eCommerce AI Agent?
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Safe by design
Every reply follows your approved procedures, and is backed by confidence thresholds and guardrails. No risky refunds, no off-brand messages, no slip-ups.
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Works everywhere you sell
AI Agent unifies your order, policy, and product data into a single, reliable source of truth generating accurate, compliant replies across all of your channels, worldwide.
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Instant, effortless autonomy
As soon as you switch it on, AI Agent is ready to work! Straightforward setup means your team saves hours every day from minimal effort.
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"We had a great experience setting up our AI Agent. From the beginning, the eDesk team took the time to understand our needs and recommended the best setup for us. It's rare to work with a company that's so invested in ensuring their clients succeed, and that really stood out to me."
Margot Da Cunha
Head of Customer Care
Spend less time on tickets and more time selling with AI Agent
Get a personalized walkthrough today