"Streamlining your customer support and Feedback will make a massive difference to your business. My advice to anyone looking to sell internationally is that eDesk should be top of your list."
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Reach the right customers at the right time.
Not every customer should get a review request, and bad timing can backfire. eDesk Feedback lets you set smart rules to target only your happiest customers based on on-time delivery, past positive reviews, product purchased, and more.
The result: more 5-star reviews, fewer awkward asks, and a reputation that reflects your best work.
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Turn negative reviews into recovery opportunities.
A bad review doesn't have to be the end of the conversation. When negative feedback comes in, eDesk Feedback can automatically create a support ticket and route it to the right agent, so you can respond fast, resolve the issue, and turn a critic into a loyal customer.
With full visibility into each customer's review history and past interactions, your team has the context they need to make it right.
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Build up your brand
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Awareness
Get more positive reviews to push potential buyers over the line. Stand out from the crowd and let your happy customers lead the way for your next customer.
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Loyalty
Build on your momentum and capture happy customer sentiment for a mutual trust that keeps them coming back.
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Rankings
Credibility and visibility are important for your business. Good customer reviews bolster search rankings and increase discoverability.
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Feedback features
Smart selective feedback requests
Custom targeting rules
Dynamic templates
Actionable reporting
100% compliant with Amazon and eBay’s review request policies
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Explore eDesk
See how thousands of eCommerce sellers use eDesk to cut support times in half and increase sales.
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Strategically boost your 5 star ratings
Learn how Feedback can help build your brand
Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for freeBuild an efficient, loyalty-driving support team
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for free
Most PopularStreamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for freeCustom workflows and reports for large-scale brands
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Contact SalesEverything in essential
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live chat
- Rule-based automations
- AI powered chatbot*
Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
everything in professional, plus
- Unlimited number of online stores/ marketplaces*
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
$39$49
per agent/ month$89$115
per agent/ month$119$149
per agent/ month