eDesk Talk

eDesk Talk is a cloud-based voice solution that enables you to speak directly to your customers via your own dedicated phone line. Deliver seamless voice support directly in eDesk. By setting up eDesk talk you can consolidate voice and ticket support, in one centralized platform, streamlining your Support Team's workflow. With features like round robin call routing, voicemail and phone numbers for US, Canada and UK you can provide efficient voice support across multiple markets.

How does eDesk Talk work with eDesk?

eDesk Talk is a cloud-based voice solution that enables you to speak directly to your customers via your own dedicated phone line. When you receive a call, eDesk will create a ticket, which your team can use to add notes and tags in real-time. If your customer’s number is already known, you’ll get a full picture of their history with you, and if they haven’t called before, not to worry, you can input an order number to immediately call up their details.

You have the power to decide who has permission to use the phone. Once a team has the permission and is online they will be entered into a round robin through which calls will be assigned to them. If they go offline, they will be automatically removed from the round robin.

When you sign up you’ll choose the phone number you want (currently available for US, Canada, and U.K.) and choose which team members you want to have access to eDesk Talk. For every inbound call, eDesk will round robin calls to them when they’re online. Not around to answer? That’s ok, we’ll create a ticket with the voicemail message from your customer.

What are the benefits of using the eDesk Talk app?

Forget complicated phone setups and the high cost that come with them. eDesk Talk is an out-of-the-box, cost-effective voice solution. eDesk Talk takes the hassle out of providing phone support to your customers, and allows you to consolidate your call history with your messaging history in a single place. Start with eDesk Talk today, add phone support to your webstore and elevate your customer service experience.

Benefits

  • Consolidate your phone support with all other channels in one place, so you keep track of every customer interaction, with a single source of truth.
  • Equip your agents with the context needed on every call to provide quick and informed responses with instant visibility of all customer and order data
  • Automatically create a ticket every time a call is received and assign it to the agent who handled the call. This streamlined process ensures you have a comprehensive record of every customer interaction.
  • Utilize comprehensive reporting features to analyze support performance for eDesk talk calls, make data-driven decisions, and enhance overall efficiency.

Speak directly to your customers with eDesk’s native voice solution.

Categories
Resources

Explore 250+ other apps & integrations

ChannelEngine

Conrad

About Conrad Conrad Electronic is a leading electronics marketplace, with more than 4 million products and in excess of 200 sellers. How does Conrad work ...

Dormify

About Dormify Dormify is THE destination for designing and outfitting a college dorm room, teen bedroom, or small apartment. The company designs, manufactures, and curates ...

Casa del Libro

About Casa del Libro Founded in 1923, Casa Del Libro is one of Spain’s most famous bookshops. In addition to its busy e-commerce marketplace, Casa ...