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eDesk Integration - ChannelEngine

ChannelEngine

Send/receive messages to/from your ChannelEngine customers.

About ChannelEngine
ChannelEngine is a marketplace solution that supports over 150 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you to support all your customer queries for these channels in one place. When managing multiple marketplaces, it allows you to synchronize stock and price changes whilst also automatically importing and updating product information.

ChannelEngine and eDesk
Once you connect your ChannelEngine account to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.

You can connect all your ChannelEngine marketplaces so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.

What are the benefits of using the ChannelEngine app?
Connecting your ChannelEngine account to eDesk will allow you to see all your buyer messages from that ChannelEngine account directly in your eDesk Mailbox.

You will also see the relevant ChannelEngine customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on ChannelEngine will be displayed within your eDesk account too.

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