Powering support for thousands of eCommerce businesses worldwide
“eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.”
Our smart inbox displays Kaufland order processing and shipping data, customer information, tracking numbers, and all other pertinent info right alongside messages. That means you no longer have to click around or view different screens to answer customers’ questions.
Our template messages and one-click responses use AI to pre-populate replies with relevant order and product information. This helps 1000s of Kaufland marketplace sellers like you quickly and easily respond to customer queries, even during busy sales periods and after hours. You can also use templates to answer frequently asked questions (FAQs), so you don’t have to manually type the responses out every time.
Staying compliant with any agreements, policies, and standards Kaufland sets forth is crucial to being a successful Kaufland marketplace seller. By making sure you’re responding to customer messages quickly and completely (not letting any inquiries fall through the cracks), you can help keep your seller performance up to par.
Work together like never before, thanks to features like auto-assign, internal notes, and @mention. Our solution helps your team collaborate smoothly on resolving inquiries, all while knowing who needs to do what (or who has done what).
We’ve made linking your Kaufland account to eDesk a breeze. The seamless integration can be set up in just a few minutes. Plus, our support team is always on hand if you have any questions or need help.
eDesk is a powerful help desk for eCommerce retailers and online sellers. It centralizes the customer messages from your own website, marketplaces and all your social media channels into a simple dashboard that your team will love.
No more customer issues falling through the cracks
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again. Plus, you can dramatically reduce your odds of receiving negative feedback.
Handle increased customer messages with ease
From holidays to sales, every seller faces times that are busier than others. eDesk helps businesses deal with this increased volume of tickets through both its automated and one-click response features.
Improve team performance with better reporting
eDesk’s reporting feature helps you plan and improve your customer service approach through our team performance metrics. This enables you to identify peak support and ticket volume times. With this information, you can ensure that you maintain speedy response times and resolve every query.
Increase positive reviews and make more sales
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
14-day trial | No credit card required | Guided setup
Not only does eDesk natively integrate with Kaufland, but with 200+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailboxes—eDesk centralizes the customer support queries from all your channels in one place.
14-day trial • No credit card required • Guided setup
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