Tesco Marketplace
Deliver seamless customer support on Tesco Marketplace with eDesk. By connecting your Tesco account to eDesk, you can consolidate messages, orders, and essential information from Tesco and your other sales and communication channels in one centralized platform, streamlining your support team's workflow.
About Tesco
Tesco is one of the UK’s largest and most established retailers, known for its extensive range of groceries, household essentials, clothing, and everyday products. Building on its strong retail presence, Tesco has grown its online offering by enabling third-party sellers to list products directly through its digital marketplace. This allows sellers to reach Tesco’s large and loyal customer base, while giving shoppers access to an even wider selection of items across categories such as food cupboard, home, electronics, toys, and more as the marketplace continues to expand.
How does Tesco Marketplace work with eDesk?
Our integration with Tesco Marketplace, powered by Mirakl, allows seamless customer query management directly within eDesk. Once you connect Tesco to eDesk, it will display all your messages, orders and order information in one place to help your support team stay on top of tickets and respond faster to customer queries from one shared mailbox.
Benefits
Use eDesk's Mailbox to reduce response times and effectively manage Tesco SLAs. Automatically centralize and prioritize expiring tickets from Tesco and other sales channels in eDesk to meet customer expectations.
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket.
Leverage built-in AI, templates, and snippets to create personalized responses, auto-populating relevant customer order data from Tesco.
Utilize comprehensive reporting features to analyze support performance for Tesco against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on Tesco Marketplace.
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