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Veepee
Deliver seamless customer support on Veepee with eDesk. By connecting your Veepee account to eDesk, you can consolidate messages, orders, and essential information from Veepee and your other sales and communication channels in one centralized platform, streamlining your support team's workflow.
About Veepee
Veepee is a market-leading, members only flash-sale platform. Specializing in fashion, accessories, toys, home appliances, sports equipment, technology, and more from leading consumer brands, Veepee offers quality products for a limited time, providing sellers with access to 3 million unique daily visitors across Europe.
How does Veepee work with eDesk?
Once you connect Veepee to eDesk, it will display all your messages, orders and order information in one place to help your support team stay on top of tickets and respond faster to customer queries from one shared mailbox. This integration not only supports messaging, but you can also manage order adjustments too (returns, refunds, cancellations).
Benefits
Use eDesk's Mailbox to reduce response times and effectively manage Veepee SLAs. Automatically centralize and prioritize expiring tickets from Veepee and other sales channels in eDesk to meet customer expectations.
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Veepee.
Utilize comprehensive reporting features to analyze support performance for Veepee against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Veepee marketplace.
