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Boost your business and build better relationships by proactively engaging with your web store visitors in real time. eDesk’s live chat software offers a seamless live chat solution for eCommerce, enabling real-time customer support that enhances eCommerce customer service and drives conversions.
QUICKLY RESPOND TO QUERIES
Online shoppers love instant answers to their questions, so Live Chat empowers support agents to quickly respond to queries.
With all the information they need at their fingertips, your support team can easily resolve issues, dramatically increasing the chances of making a sale. Even when your support agents are offline, a contact form will show, so you never miss a message. For more insights on leveraging AI in customer interactions, consider using ChatGPT for eCommerce customer service.
STREAMLINE AGENTS’ WORKLOAD
Live Chat streamlines your agents’ workloads by providing context before a conversation even starts.
Using Tags to categorize inquiries and connecting conversations with related order details and support tickets consolidates agents’ activities on all support channels into a single view, enhancing efficiency and providing better productivity reporting. To further optimize response times, explore strategies to reduce customer response times with effective tools.
Our Chat Prompts maximize your sales opportunities by engaging web store visitors at the peak of their buying journey.
Sending your buyers automated messages with special offers or social proof related to the pages they are browsing, or where they are from, encourages positive interactions with your team and gives them the confidence to purchase. This proactive approach to chat support for eCommerce enhances customer engagement and boosts sales.
STREAMLINE AGENTS’ WORKLOAD
Increase sales and reduce chat tasks for your support team by highlighting special offers and seasonal promotions or preemptively providing links to information that your web store visitors might find useful.
Our Self-Service Links appear as soon as a customer clicks on Live Chat, so your support agents can focus on resolving more challenging issues. For advanced AI-driven support, explore our AI eCommerce Chatbot, which can handle common queries and free up your team for more complex interactions.
You can be up and running in minutes using a widget to add Live Chat to your web store, and you can tailor the look and tone of Live Chat to ensure a familiar, on-brand experience for your customers.
Build credibility and encourage loyalty that’s measurable using a message that asks your customer to rate their chat. For platform-specific integrations, discover the best live chat apps for Shopify to enhance your online store support.
Features to go above and beyond. Encourage reviews of your excellent support, or expand to multiple markets without the language barrier. Available on all trials and plans.
Empowers agents to quickly respond to queries and build better relationships by engaging with your web store visitors in real time.
Ask your product specialist about adding eDesk Talk to your trial, or activating it in your subscriptions
The best customer based system we’ve ever had!
eDesk gives what we want. The messaging system is very easy to use. I love the idea that you can set the system to automatically assign people in tickets. The email composition is very easy and the filters are awesome! Plus, the eDesk team is easy to be communicated. 🙂 Thank you very much!
Edgardo Amar | June 2017
Results using eDesk
Improved efficiency through automated ticket assignment boosts productivity and customer satisfaction.
Helping merchants, big and small, resolve more than 50 million messages every month
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