Beauty that’s more than skin deep. Feelunique is Europe’s leading online premium beauty retailer. With 1.3 million active customers in 120 countries, Feelunique has 140,000 daily visits to its website, and ships 18,000 products every day,
How does FeelUnique work with eDesk?
Once you connect your FeelUnique to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect FeelUnique to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the FeelUnique app?
Connecting your FeelUnique account to eDesk will allow you to see all your buyer messages from that FeelUnique account directly in your eDesk Mailbox.
You will also see the relevant FeelUnique customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on FeelUnique will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and FeelUnique channel reporting
Built in auto replies
Manage your FeelUnique marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates