Liverpool is a mid-to-high end retailer that operates the largest chain of department stores in Mexico.
How does Liverpool work with eDesk?
Once you connect your Liverpool to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Liverpool to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Liverpool app?
Connecting your Liverpool account to eDesk will allow you to see all your buyer messages from that Liverpool account directly in your eDesk Mailbox.
You will also see the relevant Liverpool customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Liverpool will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Liverpool channel reporting
Built in auto replies
Manage your Liverpool marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates