Our eCommerce AI Agent helps you
.png?w=427&fm=webp)
Support everywhere, 24/7
Deliver instant, accurate support for every marketplace and channel you sell on, every hour of the day. Keeping your customers happy while your business never misses a beat.
Turn support into sales
By answering pre-sales questions in seconds with accurate specs, compatibility and shipping information, buyers move straight to purchase instead of dropping off.
Automate up to 65%
Effortlessly scale during peak shopping periods so every order is processed, every message is answered and your customer experience stays flawless.
"AI Agent has become our most productive team member, handling 30% of our support volume across all our channels - Amazon, eBay, and our Shopify store. Meanwhile, our human team finally has bandwidth to focus on the high-touch stuff, like building relationships with our wholesale accounts."
Greg Ulrich
President
Why our eCommerce AI Agent?
.png?w=427&fm=webp)
Safe by design
Every reply is backed by policy checks, confidence thresholds, and guardrails, so the AI Agent only responds when it's safe. No risky refunds, no off-brand messages, no slip-ups.
_fE4KXr1ogl.png?w=427&fm=webp)
Works everywhere you sell
The AI Agent unifies order history, policies, and product data into a single, reliable source of truth generating accurate, compliant replies across ALL of your channels & marketplaces, worldwide.
Instant, effortless autonomy
As soon as you switch on Automations, your AI Agent is ready to work! Quick & easy setup means you and your team can save hours every day with minimal effort.
How it works
Directly in your eDesk Mailbox, our ecommerce AI Agent:
Understands customer intent - identifies returns, cancellations, order questions, product info and more
Pulls the right context - retrieves order details, policies and product FAQs
Decides with rules - applies your policies (e.g. return windows) before sending a response
Speaks on-brand - replies are polished with your tone, style and templates
Keeps you safe - uses guardrails to ensure accuracy, escalating to an agent if uncertain
Learns with every reply - continuously learns from your best interactions, knowledge sources, guidance, and team expertise
"We've automated 35% of customer support while improving response quality. Pre-sale questions that took 5-6 hours now get answered in a minute. Our cart abandonment dropped 28%, recovering $15K last month alone. In just 2 months, AI Agent generated over $50K in value across our webstore and marketplaces."
Patrick Canning
CEO
Prepare for the upcoming busy season with our AI Agent
AI Agent is the future of support. Learn more today!