Say goodbye to surprise fees. Say hello to eDesk.
No hidden fees. No surprises
eDesk provides a clear and transparent pricing structure. Unlike other platforms, your costs won’t spike after busy sales periods. There are no unexpected fees for additional tickets, users, or sales. With our affordable plan, you can scale your team without worrying about surprise charges when you need them most
Unlimited integrations to power your business
eDesk integrates seamlessly with all your major sales platforms, including Shopify, Amazon, eBay, TikTok shop and over 200 others. For 2025, there’s been a new update to our TikTok Shop offering – you can now handle all TikTok Shop order adjustment actions (as in cancellations, refunds, returns, and replacements) directly in eDesk. No hopping between multiple tools and windows, just smooth, streamlined customer interactions*. Forget dealing with complex setups or costly integrations — with eDesk, it’s all built-in.
*Unlike competitors, eDesk is the only platform that fully supports TikTok Shop globally, with complete order adjustment capabilities. Our competitors only supports TikTok US and lacks order adjustment features, Zendesk has no order modification options, and Replyco doesn’t offer TikTok Shop integration at all.
Effortless, smart, and scalable support
Managing customer support shouldn’t be a bottleneck for your business. With eDesk AI, you can automate key processes, speed up response times, and ensure every customer gets the right help—instantly. Our AI-powered tools work in the background, intelligently handling inquiries so your team can focus on what really matters.
From automated ticket routing and instant replies to 24/7 AI-powered chat, eDesk AI streamlines support, making it faster and more efficient than ever. Try it now.
Use automation to save time on customer support
eDesk comes standard with built-in auto-responders. This means you can exceed customer expectations by auto-responding quickly, even during peak support times and out-of-office hours.
Quickly personalize responses, using the snippets feature to insert customer and order details, ensuring consistency in tone. Create templates to answer frequently asked questions so you don’t have to manually type the same responses over and over. You can even auto-translate incoming and outgoing messages into local language to serve international customers without miscommunication!
“We found integration super easy, and the eDesk team is a great support when setting up new channels.”
Superdry
We make it easy to switch to eDesk
Whether you’re new to a help desk software or need help transitioning from another system, your onboarding team will partner with you every step of the way to make sure you and your team are set up for long-term success.
Already using any another help desk and stuck in a contract? We can help! Book a demo and talk to a migration team member to learn more.
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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