"Streamlining your customer support and Feedback will make a massive difference to your business. My advice to anyone looking to sell internationally is that eDesk should be top of your list."
Peter Walsh
CEO
Reach the right customers at the right time.
Not every customer should get a review request, and bad timing can backfire. eDesk Feedback lets you set smart rules to target only your happiest customers based on on-time delivery, past positive reviews, product purchased, and more.
The result: more 5-star reviews, fewer awkward asks, and a reputation that reflects your best work.
Turn negative reviews into recovery opportunities.
A bad review doesn't have to be the end of the conversation. When negative feedback comes in, eDesk Feedback can automatically create a support ticket and route it to the right agent, so you can respond fast, resolve the issue, and turn a critic into a loyal customer.
With full visibility into each customer's review history and past interactions, your team has the context they need to make it right.
Build up your brand
Awareness
Get more positive reviews to push potential buyers over the line. Stand out from the crowd and let your happy customers lead the way for your next customer.
Loyalty
Build on your momentum and capture happy customer sentiment for a mutual trust that keeps them coming back.
Rankings
Credibility and visibility are important for your business. Good customer reviews bolster search rankings and increase discoverability.
Feedback features
Smart selective feedback requests
Custom targeting rules
Dynamic templates
Actionable reporting
100% compliant with Amazon and eBay’s review request policies
Explore eDesk
See how thousands of eCommerce sellers use eDesk to cut support times in half and increase sales.
Strategically boost your 5 star ratings
Learn how Feedback can help build your brand
Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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