One helpdesk. Every eCommerce channel.
Centralize customer support across marketplaces, stores, and social channels, in a single helpdesk.
Supporting $25+ billion in eCommerce sales annually
"As a retailer it’s incredibly difficult to effectively manage support from a shared email account or having to monitor and jump between different marketplaces. eDesk solves that for us by centralising all of our support, from all of our sales channels, into a single system built specifically for online retail."
One support view for everywhere you sell.
Stop juggling multiple logins and browser tabs. Manage all multichannel messages from one smart inbox.
Support your shoppers across Amazon, Shopify, eBay, and 300+ channels, all from eDesk's Helpdesk. Native integrations bring order & customer details, and tracking & shipping info directly into each ticket, so you have everything you need to resolve issues fast.
Faster, smarter support for happy customers, and agents.
Boost agent productivity and meet SLAs with AI classification, bulk actions, and smart filters that organize tickets automatically.
A clean, focused workspace gives you instant visibility into every customer interaction. Ready-to-use templates and intuitive navigation mean faster resolution times and less stressed teams.
Centralized support helps you
Save time
Say goodbye to tab-hopping. Resolve tickets faster with AI and intuitive inbox workflows, in one place.
Expand your reach
Scale your support effortlessly as order volume grows, and as you expand into more marketplaces.
Build loyalty
Reply consistently with templates and organized workflows. Happy customers become repeat buyers.
Helpdesk features
Unified multichannel view
Rich ticket view with full order context
SLA tracking
AI ticket classification
Filters, tags, & bulk actions
Rules, templates, & snippets
Explore eDesk
See how thousands of eCommerce sellers use eDesk to resolve support faster and increase sales.
Simplify your multi-channel support
Support all your customers, across every channel, from one powerful Helpdesk
Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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