The Best Help Desk App for Shopify

Trusted by leading eCommerce brands

4.8 out of 5Shopify App Store
4.5 out of 5G2
4.4 out of 5Capterra

Are you struggling with:

Rising support volume?
Slow replies?
Repetitive order questions?
Disconnected tools & tab switching?
Missed pre-sale opportunities?

Shopify handles the sales. Let eDesk handle the scale.

Your store is growing - great news! But now your ticket volume is growing too, and fast. Whether you're a single storefront or a multi-channel powerhouse, eDesk makes sure your support scales with your sales, for:

Faster response times
Manageable team workload
Revenue that keeps flowing

"Their AI is a game-changer, providing fast, accurate responses and freeing up agents for complex issues. We're thrilled with the results and highly recommend eDesk."

ZYBUX

Shopify App Store Review

Why Shopify brands outgrow traditional helpdesks

Standard helpdesks manage messages. eDesk manages customers.

We connect every query to the Shopify order, the tracking number, and the product details instantly.

No more 'What's your order number?. Just fast resolutions and more conversions.

Complete Shopify order context & management

Every customer ticket automatically displays complete Shopify order history, product details, shipping status, and previous conversations in one centralized view.

Process Shopify returns, cancellations, and order adjustments directly within eDesk. No more switching between platforms - agents resolve faster, customers feel understood, and your CSAT scores show it.

Learn more about Helpdesk

Product info changes daily. eDesk AI keeps up.

Your product catalog changes all the time, but your support knowledge shouldn't lag behind.

eDesk directly connects to your Shopify store's product feed, automatically updating the AI with fresh product details—names, prices, descriptions, stock status—so your customers always get instant, accurate information, and your agents don't have to dig for it.

What Shopify teams gain with eDesk

Time back for your support team

Faster replies - agents have order and customer context in one place, no digging required
Fewer repetitive tickets - automation handles the routine, so your team can focus on what matters
Consistent support - SLA tracking and ticket assignment keeps the workload manageable, even on your busiest days

Faster, more helpful answers for your shoppers

Faster answers - customer satisfaction for your shoppers, better reviews for your brand
Better pre-purchase guidance - gives your customers the info they need, when they need it, while increasing your chance of a sale
Quicker resolutions - feeling heard on orders, returns, and delivery questions leads to long-term loyalty and repeat sales

Proven impact for CX and eCommerce leaders

More control over SLA performance and team workload
Clearer visibility and reporting on support-driven revenue impact, customer feedback, and product performance
A single platform that grows with you, without needing to re-evaluate your stack every 12 months

Staff your Shopify store 24/7 with AI Agent

Your customers don't stop shopping when your support team clocks out, so why should your customer service be on hold?

eDesk's AI Agent handles common Shopify queries 24/7, from order tracking to product questions, while escalating complex issues to your human team. Keep customers happy and sales flowing, without expanding your headcount.

Learn more about AI Agent

Turn Shopify support into a revenue engine

With eDesk, every customer service interaction is a revenue opportunity.

The faster you answer "Does this come in blue?" and "How long is delivery?", the higher your chance of converting a browser to a buyer. eDesk Pre-sales automatically detects and prioritizes buying-intent queries from your Shopify customers, ensuring your team captures every sale.

One eDesk customer saw £116K in support-driven revenue in 30 days.

Learn more about Pre-sales

Upgrade your helpdesk without the downtime

Switching helpdesks feels risky. With eDesk, it isn't. We can handle the migration process, with nothing lost in the handover - all messages will continue to be delivered to your Shopify account.

Our native Shopify integration gives you access to better, faster support workflows, within minutes. With an intuitive workspace, your team is up and running without IT projects or lengthy training.