About Snappy Gifts
Snappy Gifts is the all-in-one gifting platform helping organizations reward employees and customers with gifts that delight – every time. Based in the US, Snappy Gifts work with hundreds of gift partners – from international giants to local specialists – to select top brands and trending products from an inventory of over 1 million gifts.
How does Snappy Gifts work with eDesk?
Once you connect your Snappy Gifts to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Snappy Gifts to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Snappy Gifts app?
Connecting your Snappy Gifts account to eDesk will allow you to see all your buyer messages from that Snappy Gifts account directly in your eDesk Mailbox.
You will also see the relevant Snappy Gifts customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Snappy Gifts will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Snappy Gifts channel reporting
Built in auto replies
Manage your Snappy Gifts marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates