"eDesk’s Pre-sales Inbox helps us prioritize queries, while the Dashboard tracks metrics, rewards top agents, and shows how pre-sales efforts drive customer satisfaction and revenue."
Amy Weaver
eCommerce Manager
Pounce on selling opportunities early.
Identify pre-sale inquiries early to shift agents from problem-solvers to strategic sales advisors, enhancing conversion opportunities.
Leverage AI tools to convert even faster - turning casual browsers into confident buyers.
Showcase your team’s value.
Link support interactions to sales outcomes. See exactly how and where your team drives growth.
Say goodbye to manual reporting - Identify top performing agents and channels with real-time metrics to inform your support strategy.
Pre-sales helps you handle
Product launches
Mission control for every launch. Track how support sparks adoption—and turns first-day questions into lasting success.
Leadership pressure
Prove your impact. Justify your resources. eDesk turns support conversations into metrics execs understand fueling retention and growth.
Peak season
Turn your busiest season into your best. AI-powered inboxes organize sales opportunities, helping your team close more deals and capture every lead.
AI Assist features
Pre-sales view
Pre-sales dashboard
Sentiment analysis
Profiles
Composer
Ticket summary
Explore eDesk
See how thousands of eCommerce sellers use eDesk to cut support times in half and increase sales.
Turn conversations to conversions today
Convert customer conversations into sales through intelligent engagement
Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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