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In 2015, eDesk acquired ReplyManager, the beloved email management software for handling eBay and Amazon messages. Over time, we’ve listened to ReplyManager users and embedded their most valuable insights into our powerful eDesk integration.
eDesk retains all the most-loved features of ReplyManager – now faster, smarter, and broader. Its centralized inbox connects to more marketplaces and tools, helping teams resolve tickets more efficiently through enhanced multi-channel customer service.
Built on ReplyManager’s user-focused legacy, eDesk delivers automated response tools that provide real-time suggestions and insights, ensuring lightning-fast, consistent support – no matter how busy your inbox gets.
Never miss an SLA again, even in peak times—eDesk’s time-saving features ensure consistent, high-quality support.
Stay on top of response targets even during peak seasons using eDesk’s intelligent workflows. Its customer support automation guarantees you’ll never miss an SLA deadline.
eDesk takes ReplyManager’s autoresponder to the next level. Using dynamic snippets and custom templates, this enhanced automated response tool delivers personalized replies 24/7 – saving time without sacrificing quality.
“Handling messages from multiple platforms used to be overwhelming. eDesk, built on ReplyManager foundations, now makes multi-channel helpdesk support feel effortless.”
Empower your support agents with seamless collaboration, smart routing, and intelligent ticket assignment. eDesk improves response speed and teamwork – ideal for modern helpdesk software environments.
Let agents focus on solutions. eDesk automates routing and sorting, enabling customer support automation that boosts response accuracy and minimizes manual work.
Use eDesk’s role-based access to scale securely while managing sensitive data. With one-login access across tools, teams can resolve tickets faster and with confidence.
Level up from ReplyManager with advanced analytics and live metrics that power smarter decisions. Monitor SLAs, detect trends, and maximize efficiency in your multi-channel customer service strategy.
Centralize all of your support and share it across your team
With a multi-channel helpdesk designed for seamless collaboration, SLA compliance, and rapid response management.
Automate more than you ever thought possible
From routing to replies, eDesk’s automations slash repetitive work – boosting team efficiency with real-time helpdesk software tools that scale as you grow.
Utilize Live Chat for higher conversions and more sales
Engage visitors with chat prompts and self-service links. This eCommerce support tool improves relationships while increasing conversion rates through faster, smarter communication.
Save agent and shopper time with a 360° view of customers
See order and support history at a glance. This complete customer view empowers agents to deliver better outcomes through smarter, more empathetic service.
Stay on top of key support metrics and trends
Use eDesk’s real-time dashboards to track team performance, product issues, and sales trends – ideal for businesses needing actionable data from their email management software.
Speak your customers’ language, even if it’s not your native one
Expand globally with auto-translation features. eDesk allows seamless multilingual support for your multi-channel customer service operation, without added complexity.
eDesk offers 200+ eCommerce and marketplace integrations, ensuring support across your current and future platforms through one unified inbox.
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