"The reporting features are also a big plus – it’s great to get a clear picture of team performance and customer satisfaction in one place."
Pelligrino L.
General Manager
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eDesk Insights surfaces customer data from support conversations in real time, revealing which products spark the most questions and what your buyers actually care about.
Use those insights to make smarter calls on inventory, sharpen your marketing, and build a support experience that keeps customers coming back.
The complete picture of your support operation.
Track SLA compliance across every channel, spot coverage gaps before they become problems, and stay ready for peak periods.
Need to update leadership? Download polished reports in seconds, so you spend less time reporting and more time moving the business forward.
Actionable reporting helps you
Sell smarter
Understand what your customers actually care about, so you can make confident decisions.
Optimize your team
Track SLAs, monitor team performance, and catch gaps before they cost you - across every channel.
Save time
Generate leadership-ready reports in clicks, not hours, so you can get back to your bottom line.
Insights reports
Tickets overview & response times
Chats overview
Agent availability & performance
Call log
CSAT
AI performance
Insights reports
Channel reports
Reporting extracts
Products
Sales & orders
Feedback & reviews
Pre-sales
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Leverage customer and team data to make confident decisions for your business
Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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