Brightpearl

eDesk’s integration with Brightpearl allows you to simultaneously streamline order management and customer support operations across all selling channels - Improving customer experience and business scalability. You can view order information from Brightpearl & add notes on order-related tickets centrally inside eDesk.

Sync and view order information and add notes inside eDesk.

About Brightpearl
Brightpearl is the omnichannel retail management system that puts your orders, inventory, financials, POS and CRM in one place. A purpose built ERP platform that delivers real time accounting and order management to automate the back office for today’s omnichannel brands, retailers and wholesalers where in store, online, or in the warehouse. They are 100% focussed on the retail sector and deploy in half of the of time of generic solutions like NetSuite, SAP, and Sage.

Brightpearl and eDesk
Once you connect your BrightPearl account to eDesk, outgoing support emails will be logged against your Brightpearl order history and provide one-click access from your support ticket, directly into the relevant order in your Brightpearl account.

You can connect your BrightPearl account so you can have all the information you need on-hand, help your Support Team stay on top of tickets and respond faster to customer queries from one shared mailbox.

What are the benefits of using the Brightpearl app?
Connecting your BrightPearl account to eDesk will allow you to see all your order details directly in your eDesk Mailbox

Benefits

Streamline order management with a comprehensive view of BrightPearl tracking data alongside each support ticket in eDesk for quick access to relevant information.
Log outgoing support emails against Brightpearl order history, enabling one-click access from support tickets to the corresponding Brightpearl order.
Provide your Support Team with instant access to all necessary information, streamlining ticket management and facilitating faster responses to customer queries from a unified mailbox.