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Debenhams

Deliver seamless customer support on Debenhams with eDesk. By connecting your Debenhams account to eDesk, you can consolidate messages, orders, and essential information from Debenhams and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send and receive messages to/from your Debenhams customers

Benefits

  • Use eDesks smart inbox to effectively manage Debenhams SLAs. Automatically centralize and prioritize expiring tickets from Debenhams and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Debenhams centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Debenhams.
  • Utilize comprehensive reporting features to analyze support performance for Debenhams against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Debenhams marketplace.

Streamline Debenhams customer support with centralized customer and operator communications in eDesk.

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