Mirakl

Deliver seamless customer support across all your Mirakl Connect marketplaces with eDesk – the only help desk with native Mirakl integration. By connecting your Mirakl account to eDesk, you can centralize messages, orders, and key data from all Mirakl-powered marketplaces alongside other sales channels, streamlining your support team's workflow. Send and receive messages directly with Mirakl customers.

Send/receive messages to/from your Mirakl customers.

Benefits

Use eDesk’s smart inbox to manage SLAs across all your Mirakl marketplaces. Auto-prioritize expiring tickets and meet customer expectations at scale. Gain full context with every message – customer and order data from your Mirakl eCommerce channels is automatically attached to each ticket.
Resolve issues faster with auto-ticket creation from Mirakl incidents. Message customers or Mirakl operators directly, giving your team the flexibility to act quickly when needed.
Built-in AI automations enable personalized responses using message templates and snippets with Mirakl order data. Auto-translation helps your team support customers in 110+ countries.
Use reporting tools to analyze support performance across Mirakl and other channels, driving smarter, data-backed decisions.

Seamlessly scale your marketplace support with Mirakl’s #1 choice of helpdesk

How to connect Mirakl with eDesk »

Mirakl Application form »

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