5 Best Productivity Apps for eCommerce Store Owners (2025 Guide)

Running an eCommerce store demands juggling multiple tasks, from managing inventory and fulfilling orders to responding to customer inquiries across various channels. The right productivity apps can transform your workflow, helping you save time, reduce errors, and scale your business efficiently. In this guide, we’ll explore five essential productivity tools that every eCommerce store owner should consider in 2025.

Why Productivity Tools Matter for eCommerce Owners

Managing an online store, whether solo or with a lean team, presents unique challenges. You’re constantly switching between platforms, responding to customer messages, tracking inventory, coordinating with team members, and monitoring sales performance. Without the right tools, these tasks can quickly become overwhelming.

Productivity apps offer several critical benefits:

• Time savings through automation: Eliminate repetitive manual tasks and focus on growth strategies
• Reduced human error: Automated workflows minimize mistakes in order processing and customer communication
• Better scaling capabilities: Handle increased order volumes without proportionally increasing workload
• Real-time insights: Make informed decisions with up-to-date data across all channels
• Improved team coordination: Keep everyone aligned, especially for remote or distributed teams

The ROI of implementing proper workflow management tools extends beyond time savings. Better customer support directly impacts your sales and reputation on marketplaces like Amazon and eBay, while efficient operations allow you to expand to new channels without drowning in administrative tasks.

5 Top Productivity Apps (2025 Edition)

1. eDesk – Centralized Customer Support for Multi-Channel eCommerce

eDesk is a specialized helpdesk platform built specifically for eCommerce businesses selling across multiple channels. Unlike generic support tools, eDesk understands the unique requirements of marketplace sellers and online retailers.

Key Features:

• Unified inbox that consolidates messages from Amazon, eBay, Shopify, Walmart, social media, and 250+ other channels
• AI-powered automation for ticket categorization, sentiment analysis, and response suggestions
• Smart inbox prioritization based on marketplace SLAs and urgency
• Integrated order and customer data alongside every conversation
• Automated feedback and review requests to boost seller ratings
• Real-time performance analytics and team productivity tracking
• Translation capabilities for international customer support

Best For: Multi-channel sellers, Amazon FBA businesses, Shopify stores, and growing eCommerce brands that need to manage customer support efficiently without missing marketplace response deadlines.

Pricing: Starting at $59/month

eDesk helps eCommerce businesses centralize customer support across all sales channels, making it easier to maintain high response rates and customer satisfaction scores. The platform’s marketplace-specific features, like automatic eBay case management and Amazon message categorization, save hours of manual work daily.

For sellers managing customer inquiries from platforms like TikTok Shop, Instagram, and WhatsApp alongside traditional marketplaces, eDesk’s omnichannel approach ensures nothing falls through the cracks.

2. Trello – Visual Project and Task Management

Trello brings visual organization to your eCommerce operations through its intuitive board-and-card system. It’s perfect for managing product launches, marketing campaigns, supplier communications, and team workflows.

Key Features:

• Drag-and-drop cards and boards for visual task management
• Customizable workflows with lists and labels
• Team collaboration with assignments, due dates, and comments
• Power-Ups for integrations with other tools
• Mobile apps for on-the-go management
• Templates for common eCommerce workflows
• File attachments and checklists

Best For: Small to medium-sized teams managing multiple projects simultaneously, product launch coordination, content calendar planning, and supplier relationship management.

Pricing: Free plan available, premium plans from $5/user/month

Trello excels at giving you a bird’s-eye view of your operations. Create boards for seasonal campaigns, inventory restocking schedules, or new product development timelines. The visual nature makes it easy to see bottlenecks and redistribute work among team members.

3. Slack – Real-Time Team Communication

Slack has become the go-to platform for team communication, especially for remote or distributed eCommerce operations. It replaces scattered email threads and text messages with organized, searchable conversations.

Key Features:

• Organized channels by topic, project, or department
• Direct messaging and group conversations
• File sharing and collaborative document editing
• Extensive app integrations (Shopify, Google Drive, Trello, and more)
• Video and audio calling capabilities
• Searchable message history
• Mobile and desktop apps

Best For: eCommerce teams needing fast coordination, remote operations, customer service teams requiring quick internal escalation, and businesses using multiple tools that integrate with Slack.

Pricing: Free plan available, paid plans from $7.25/user/month

For eCommerce operations, Slack’s real value comes from its integrations. Set up automated notifications when you receive a large order, when inventory runs low, or when a negative review comes in. Customer service teams can quickly consult with warehouse staff or management without leaving their conversation flow.

4. Zapier – Workflow Automation Across Apps

Zapier connects your different tools and automates repetitive tasks between them, even when those apps don’t natively integrate. For eCommerce sellers juggling multiple platforms, this is invaluable.

Key Features:

• 5,000+ app integrations including all major eCommerce platforms
• Pre-built automation templates (“Zaps”) for common workflows
• Multi-step workflows with conditional logic
• Scheduled automations and batch processing
• Error handling and notification systems
• No coding required
• Data formatting and transformation tools

Best For: Power users managing multiple tools, sellers wanting to connect their eCommerce platform with accounting, CRM, or inventory systems, and businesses looking to eliminate manual data entry.

Pricing: Free plan for basic automations, paid plans from $19.99/month

Common eCommerce Zaps include automatically adding new customers to email marketing lists, sending order notifications to Slack channels, creating tasks in project management tools when inventory reaches threshold levels, and syncing customer data between platforms. Automation helps reduce support tickets and improves response times by triggering actions based on specific customer behaviors or order statuses.

5. Shopify Mobile App – On-the-Go Store Management

For Shopify merchants, the official mobile app puts essential store management functions in your pocket. While it’s platform-specific, it’s indispensable for store owners who need flexibility.

Key Features:

• View and fulfill orders from anywhere
• Track sales and analytics in real-time
• Respond to customer messages
• Add and edit products
• Manage inventory levels
• Process refunds and cancellations
• Push notifications for important store events
• Camera integration for quick product photography

Best For: Shopify store owners who travel frequently, manage stores while working another job, or need the flexibility to handle urgent issues away from their desk.

Pricing: Free for Shopify merchants

The Shopify mobile app shines during peak sales periods or when unexpected issues arise. Respond to urgent customer questions during your commute, fulfill time-sensitive orders while attending family events, or adjust inventory after visiting suppliers, all without needing laptop access.

Comparison Table

How to Choose the Right Productivity App for Your eCommerce Business

Selecting the best productivity tools requires understanding your specific pain points and workflow bottlenecks. Here’s how to approach the decision:

1. Identify Your Biggest Time-Wasters

Track where your time goes for one week. Are you constantly switching between platforms to check messages? Manually entering data between systems? Searching through email threads for customer information? Your biggest time drains should guide your tool selection.

2. Match Tools to Your Team Size and Structure

Solo entrepreneurs have different needs than teams of 10. If you’re working alone, prioritize automation tools like Zapier and support efficiency tools like eDesk. Larger teams benefit more from communication platforms like Slack and project management tools like Trello.

3. Consider Your Selling Channels

Multi-channel sellers face unique challenges managing customer support across platforms like Amazon, eBay, and Shopify. If you sell on multiple marketplaces, tools with native integrations for those platforms, like eDesk, become essential rather than optional.

4. Evaluate Integration Capabilities

The best productivity stack consists of tools that work together seamlessly. Check whether your potential tools integrate with your existing eCommerce platform, accounting software, inventory management system, and CRM. Tools like Zapier can bridge gaps, but native integrations are always preferable.

5. Start Small and Scale Gradually

Don’t try to implement five new tools simultaneously. Start with your biggest pain point, typically customer support for growing sellers, then add complementary tools as you master each one. Many productivity apps offer free trials, use them to test before committing.

6. Calculate True ROI

Consider both time savings and revenue impact. Better customer service can increase Amazon sales and improve seller ratings, making support tools like eDesk investment rather than expense. Similarly, automation tools that prevent errors can save thousands in refunds and marketplace penalties.

Ready to Transform Your eCommerce Workflow?

The right productivity apps don’t just save time, they unlock growth by allowing you to handle more customers, orders, and channels without proportionally increasing stress or headcount. For most multi-channel eCommerce businesses, customer support represents the biggest daily time commitment and the highest risk of missed deadlines.

Start your free trial with eDesk and experience how centralized, automated customer support can free up hours every day. Or book a personalized demo to see how eDesk integrates with your specific sales channels and workflow.

FAQs

What’s the best productivity app for solo eCommerce owners?

For solo eCommerce entrepreneurs, eDesk offers the highest immediate impact by centralizing customer support from all sales channels into one inbox. This eliminates the constant platform switching that consumes hours daily. Pair it with Zapier for automation and the Shopify mobile app (if applicable) for on-the-go management, and you have a powerful foundation for running your store efficiently.

Can productivity tools help reduce customer service load?

Absolutely. AI-powered customer support tools like eDesk automate ticket categorization and provide response suggestions, significantly reducing response times. Automation features like auto-replies for common questions, knowledge base integrations, and smart routing can handle a substantial portion of routine inquiries without manual intervention. Many sellers report reducing support time by 40-60% after implementing proper helpdesk software.

How do I connect these apps with Shopify?

Most productivity apps offer direct Shopify integrations. eDesk connects natively to Shopify and automatically imports orders, customer data, and messages. Slack, Trello, and many other apps have official Shopify integrations available in the Shopify App Store. For apps without native integrations, Zapier can create connections between Shopify and virtually any other platform, though native integrations are typically more reliable.

Are there free tools that work well for eCommerce?

Yes, several excellent free options exist for starting eCommerce businesses. Trello offers a robust free plan perfect for project management, Slack’s free tier works well for small teams, and Zapier’s free plan includes basic automations. However, as you scale, free plans typically become limiting. For critical functions like customer support, investing in specialized tools like eDesk pays for itself through time savings and improved marketplace performance.

Which productivity app saves the most time for Amazon sellers?

For Amazon sellers specifically, eDesk provides the greatest time savings because it directly addresses Amazon’s strict response time requirements and automatically categorizes messages by type (order-related, product questions, etc.). The platform’s Amazon-specific features include automated handling of buyer-seller messages and SLA tracking, ensuring you never miss critical deadlines that could impact your seller rating. Combined with automated feedback requests, Amazon sellers typically save 10-15 hours weekly.

Can I use productivity apps for inventory management?

While the apps listed here focus on communication and workflow, many integrate with dedicated inventory management systems. Zapier can connect your inventory software to create alerts in Slack when stock runs low, or update Trello cards when reorder points are reached. For comprehensive inventory management, consider specialized tools like Veeqo or Linnworks, which can then connect to these productivity apps for notifications and workflow triggers.