Carethy is the world’s largest beauty and personal care catalogue. Based in Spain, Carethy offers more than 70,000 products in its online marketplace, which features brands like Nuxe, Kérastase, Maybelline New York, and many more. Carethy welcomes retail partners to its international market of over 2 million annual customers and 1 million registered customers.
How does Carethy work with eDesk?
Once you connect your Carethy to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Carethy to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Carethy app?
Connecting your Carethy account to eDesk will allow you to see all your buyer messages from that Carethy account directly in your eDesk Mailbox.
You will also see the relevant Carethy customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Carethy will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Carethy channel reporting
Built in auto replies
Manage your Carethy marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates